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An empirical investigation of the causal determinants of customer satisfaction : a study of Indian banks
Pareek, Vandana - In: The IUP journal of management research : IJMR 13 (2014) 2, pp. 55-73
Persistent link: https://www.econbiz.de/10010375367
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Determinants of service quality in public and private sector banks of India with special reference to Tirunelveli district, Tamil Nadu
Ramani, V. Bharathi; Jeyasri, P. - In: Journal of world economic review 8 (2013) 2, pp. 205-212
Persistent link: https://www.econbiz.de/10010193886
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Anlysis of service quality gap in Indian banking industry
Khumarana, Sunayna - In: The IUP journal of bank management : IJBM 12 (2013) 3, pp. 58-72
Persistent link: https://www.econbiz.de/10010197684
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Service quality and customers' purchase intentions : an empirical study of the Indian banking sector
Choudhury, Koushiki - In: The international journal of bank marketing : IJBM 31 (2013) 7, pp. 529-543
Persistent link: https://www.econbiz.de/10010200804
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The influence of customer-perceived service quality on customers’ behavioural intentions : a study of public and private sector banks, class and mass banking and consumer policy im...
Choudhury, Koushiki - In: International review on public and non-profit marketing 11 (2014) 1, pp. 47-73
Persistent link: https://www.econbiz.de/10010338719
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Study the customers' perception towards banking services : a research report on Indian public sector banks
Limbad, Shailesh - In: Acta Universitatis Danubius / Oeconomica 9 (2013) 5, pp. 16-27
Persistent link: https://www.econbiz.de/10010341516
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IS/IT success factors in financial services sector in India : a process model perspective
Harold, Lawrence; Thenmozhi, M. - In: Praj̄nȧn : journal of social and management sciences 44 (2015) 3, pp. 225-250
Persistent link: https://www.econbiz.de/10011444603
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Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
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Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab; Kumar, Amresh; Makkad, Munish - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
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The relationship between service quality and customer satisfaction : an empirical study of the Indian banking industry
Khurana, Sunayna - In: The IUP journal of bank management : IJBM 13 (2014) 4, pp. 51-62
Persistent link: https://www.econbiz.de/10010490336