Narrow search
Showing 6,001 - 6,010 of 6,111
Cover Image
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang; Zhang, Kexin; Song, Qi; Fu, Xiaoxiao; Liu, Yue - In: Tourism management : research, policies, practice 104 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Cover Image
Empathic accuracy in artificial intelligence service recovery
Xu, Xing'an; Wen, Najuan; Liu, Juan - In: Tourism review 79 (2024) 5, pp. 1058-1075
Persistent link: https://www.econbiz.de/10015049402
Cover Image
A taxonomy of administrative language in public service encounters
Eckhard, Steffen; Friedrich, Laurin; Hautli-Janisz, Annette - In: International public management journal 27 (2024) 1, pp. 60-75
Persistent link: https://www.econbiz.de/10015050893
Cover Image
Artificial intelligence in service industries : customers' assessment of service production and resilient service operations
Mariani, Marcello M.; Borghi, Matteo - In: International journal of production research 62 (2024) 15, pp. 5400-5416
Persistent link: https://www.econbiz.de/10015053696
Cover Image
Innovationsprozess im Privatkundengeschäft : Bedeutung der Kundenorientierung bei Innovationen von Finanzdienstleistern
Fischer, Andreas - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10012251187
Cover Image
Satisfaction, inertia, and customer loyalty in the varying levels of the zone of tolerance and alternative attractiveness
Wu, Li wei - In: The journal of services marketing 25 (2011) 5, pp. 310-322
Persistent link: https://www.econbiz.de/10009272264
Cover Image
Telling tales : online comic and gripe story-sharing by service workers about difficult customers
Sayers, Janet Grace; Fachira, Ira - In: New technology, work and employment 30 (2015) 2, pp. 128-144
Persistent link: https://www.econbiz.de/10011339447
Cover Image
Spillover effects of emotional labor in customer service encounters toward coworker harming : a resource depletion perspective
Deng, Hong; Walter, Frank; Lam, Catherine K.; Zhao, Helen H. - In: Personnel psychology : a journal of applied research 70 (2017) 2, pp. 469-502
Persistent link: https://www.econbiz.de/10011746916
Cover Image
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui; Vigren, Olli; Söderberg, Inga-Lill - In: Journal of business research : JBR 174 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10014549125