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The impact of customers' prior online experience on future hotel usage behavior

Lee, Jungwoo; Lee, Hyunae; Chung, Namho - In: International journal of hospitality management 91 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012389390

Service quality in airport hotel chains through the lens of online reviewers

Moro, Sérgio; Lopes, Rui J.; Esmerado, Joaquim; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012390003

Perception of Service Quality in Agrotourism Accommodations : Impact on Guest Loyalty and Re-Visit Intentions

Chatzigeorgiou, Chryssoula; Simeli, Ioanna - 2020

This study presents the development of a conceptual model that demonstrates the dynamic nature of the relationship between service quality and guest satisfaction in the agrotourism accommodation sector, based on theories derived from social psychology and previous research in the marketing,...

Persistent link: https://www.econbiz.de/10014090175

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

The role of hotel customer : employee bond in generating positive customer behavioral outcomes

Uslu, Abdullah; Caber, Meltem - In: Tourism analysis : an interdisciplinary tourism & … 27 (2022) 3, pp. 299-315

Persistent link: https://www.econbiz.de/10013546102

Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic : a netnography approach

Girija, Smitha; Sharma, Devika Rani; Kaushal, Vaishali - In: Qualitative market research : an international journal 26 (2023) 4, pp. 320-344

Persistent link: https://www.econbiz.de/10014338500

Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development

Liu, Chih-Hsing - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 833-851

Persistent link: https://www.econbiz.de/10014483791

Customer participation in service innovation using SNS smartphone apps : an investigation of the Indian hotel service industry

Sarmah, Bijoylaxmi; Shukla, Yupal; Chatterjee, Ravi; … - In: International journal of emerging markets 18 (2023) 9, pp. 2971-2992

Persistent link: https://www.econbiz.de/10014451774

Customer experience management in capsule hotels : a content analysis of guest online review

Olorunsola, Victor Oluwafemi; Saydam, Mehmet Bahri; … - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2462-2483

Persistent link: https://www.econbiz.de/10014446445

'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness

Eugene Cheng-xi Aw; Chuah, Stephanie Hui-wen; Fazli, S. … - In: International journal of services, economics and management 13 (2022) 3, pp. 225-242

Persistent link: https://www.econbiz.de/10013552572