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The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City
Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023
Persistent link: https://www.econbiz.de/10014480131
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Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
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Dimensions of hotel service quality and its impacts on guest satisfaction and loyalty
Campos, Domingos Fernandes; Rebouças de Araújo, … - In: International journal of services and operations … 47 (2024) 4, pp. 535-557
Persistent link: https://www.econbiz.de/10015065128
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Perception of service quality in agrotourism accommodations : impact on guest loyalty and revisit intentions
Chatzigeorgiou, Chryssoula; Simeli, Ioanna - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 3 (2017) 1, pp. 33-41
Persistent link: https://www.econbiz.de/10011892701
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Delays in services and customer service evaluation : a study of family dining restaurants of Pakistan
Ahmad, Maqsood; Naseer, Hina - In: Journal of investment and management : JIM 7 (2018) 4, pp. 108-116
Persistent link: https://www.econbiz.de/10011963316
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Social servicescape and Asian students : an analysis of spring break island bed and breakfast experiences in Taiwan
Lin, Yi-Chin; Lai, Hsin-Ju; Morrison, Alastair M. - In: Tourism management perspectives : TMP 31 (2019), pp. 165-173
Persistent link: https://www.econbiz.de/10012112997
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Effects of biophilic design on consumer responses in the lodging industry
Lee, Seung Hyun - In: International journal of hospitality management 83 (2019), pp. 141-150
Persistent link: https://www.econbiz.de/10012122052
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Understanding the relationships of servicescape, value, image, pleasure, and behavioral intentions among hotel customers
Dedeoğlu, Bekir Bora; Kucukergin, Kemal Gurkan; … - In: Journal of travel and tourism marketing 32 (2015), pp. 42-61
Persistent link: https://www.econbiz.de/10011416136
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The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo; Kim, Woo Gon; Kim, Hong-Bumm - In: Tourism management : research, policies, practice 30 (2009) 1, pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
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Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil; Nusair, Khaldoon; Okumus, Fevzi; … - In: Information & management : the internat. journal of … 52 (2015) 6, pp. 668-678
Persistent link: https://www.econbiz.de/10011376411