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Customer satisfaction heterogeneity and shareholder value
Grewal, Rajdeep; Chandrashekaran, Murali; Citrin, Alka V. - In: Journal of marketing research : JMR 47 (2010) 4, pp. 612-626
Persistent link: https://www.econbiz.de/10009234932
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An empirical analysis of customer satisfaction in international air travel
Clemes, Michael D.; Gan, Christopher; Kao, Tzu-Hui; … - In: Innovative marketing : IM 4 (2008) 2, pp. 49-62
Persistent link: https://www.econbiz.de/10003801278
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Ansatz zur Customer-Value-basierten Produktgestaltung : eine Analyse am Beispiel der Produktgestaltung in der Airline-Branche
Boetsch, Tina Caroline - 2008
Persistent link: https://www.econbiz.de/10003659957
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Sustainable customer service as success factor in the airline sector
Ternès, Anabel; Towers, Ian; Scheiwe, Tania - In: Inventi impact: retailing & consumer services (2015) 3, pp. 135-143
Persistent link: https://www.econbiz.de/10011477531
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Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching; Ho, Ching-Wei; Lii, Yuan-Shuh - In: International journal of economics and business research 10 (2015) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
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Understanding the meaning of low airfare and satisfaction among leisure air travellers using Malaysian low-cost airlines
Chan, Jennifer Kim Lian - In: Journal of vacation marketing : an international journal 20 (2014) 3, pp. 211-223
Persistent link: https://www.econbiz.de/10010390885
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Do airline self-service check-in kiosks meet the needs of passengers?
Chang, Hsin-Li; Yang, Cheng-Hua - In: Tourism management : research, policies, practice 29 (2008) 5, pp. 980-993
Persistent link: https://www.econbiz.de/10003750825
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How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sengupta, Aditi Sarkar; Balaji, M. S.; Krishnan, Balaji C. - In: Journal of business research : JBR 68 (2015) 3, pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
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Impact of Employee Motivation on Customer Satisfaction : Study of Airline Industry in Pakistan
Ahmad, Muhammad Bilal - 2012
Employees are the most important factor in the success and failure of any organization. The airline industry is a … environment, pay and benefits, management systems and organizational vision on customer satisfaction in the airline industry of …
Persistent link: https://www.econbiz.de/10013097202
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The Effects of Perceived Justice on Customers' Recovery Satisfaction and Customers' Trust in Domestic Airline Companies
Kazemi, Mehdi - 2013
the effect of the perceived justice by the airline customers in the process of resolving their complaints on their …
Persistent link: https://www.econbiz.de/10013074575