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97
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89
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84
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84
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80
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73
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72
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71
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71
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70
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70
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61
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
62
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
63
Predicting determinants of
internet
banking adoption : a two-staged regression-neural network approach
Sharma, Sujeet Kumar
;
Govindaluri, Srikrishna Madhumohan
; …
- In:
Management research review
38
(
2015
)
7
,
pp. 750-766
Persistent link: https://www.econbiz.de/10011392453
Saved in:
64
Internet
service features and satisfaction among
internet
banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Journal of management research
7
(
2015
)
2
,
pp. 400-410
Persistent link: https://www.econbiz.de/10010510575
Saved in:
65
Determinants of young consumers' intention to use
internet
banking services in India
Bashir, Irfan
;
Madhavaiah, C.
- In:
Vision : the journal of business perspective
18
(
2014
)
3
,
pp. 153-163
Persistent link: https://www.econbiz.de/10011334757
Saved in:
66
Econometric investigation of
internet
banking adoption in Greece
Giordani, Georgia
;
Floros, Christos
;
Judge, Guy
- In:
Journal of economic studies
41
(
2014
)
4
,
pp. 586-600
Persistent link: https://www.econbiz.de/10011338465
Saved in:
67
Consumer attitude and behavioural intention towards
Internet
banking adoption in India
Bashir, Irfan
;
Madhavaiah, Chendragiri
- In:
Journal of Indian business research
7
(
2015
)
1
,
pp. 67-102
Persistent link: https://www.econbiz.de/10011350086
Saved in:
68
Internet
service features and satisfaction among
internet
banking users
Adam Ridhuan Abdullah
;
Nur Syarina Md Som
;
Azrol Ibrahim
; …
- In:
Inventi impact: microfinance & banking
(
2015
)
2
,
pp. 107-117
Persistent link: https://www.econbiz.de/10011313203
Saved in:
69
Internet
shopping and
internet
banking in sequence : an explanatory case study
Patsiotis, Athanasios G.
;
Webber, Don J.
;
Hughes, Tim
- In:
Journal of financial services marketing : JFSM
18
(
2013
)
4
,
pp. 285-300
Persistent link: https://www.econbiz.de/10010230022
Saved in:
70
Predictors of
internet
banking adoption : profiling Tunisian postponers, apponents and rejectors
Mzoughi, Nabil
;
M'Sallem, Wafa
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
5
,
pp. 388-408
Persistent link: https://www.econbiz.de/10009787610
Saved in:
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