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An exploration on e-retailers’ home delivery – strategic elements and their prioritisation

Wang, Chengbo; Mao, Zhaofang; O'Kane, James; Wang, Jun - In: Business Process Management Journal 22 (2016) 3, pp. 614-633

prioritisation for e-retailers’ home delivery logistics process efficacy improvement. Design/methodology/approach – The research was … of their home delivery logistics process in Chinese marketplace, and also referential to the other similar emerging … knowledge pool of e-retailers’ logistics performance improvement. Practical implications – The research findings guide …

Persistent link: https://www.econbiz.de/10014688323

Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic

Su, Miao; Zhao, Jinjing; Qi, Guanqiu; Kim, Junseung; … - In: International journal of logistics : research and … 26 (2023) 4, pp. 442-459

Persistent link: https://www.econbiz.de/10014322001

If you don't care, I will switch : online retailers' behaviour on third-party logistics services

Abdul Hafaz Ngah; Thurasamy Ramayah; Han, Heesup - In: International journal of physical distribution and … 53 (2023) 7/8, pp. 813-837

Persistent link: https://www.econbiz.de/10014331839

Physical Distribution Service Quality in Internet Retailing : Service Pricing, Transaction Attributes, and Firm Attributes

Rabinovich, Elliot; Bailey, Joseph - 2006

This paper develops a theoretical framework and empirically investigates physical distribution service (PDS) quality by Internet retailers in their transactions with consumers. An analysis of data that measure hundreds of electronic commerce transactions along with data at the firm level shows...

Persistent link: https://www.econbiz.de/10014026517

Green distribution alternatives : actors, rolesband responsibilities

Sallnäs, Uni; Huge-Brodin, Maria; Björklund, Maria; … - In: Environmentally responsible supply chains in an era of …, (pp. 105-122). 2024

Persistent link: https://www.econbiz.de/10014575961

The influence of guanxi on physical distribution service quality availability in e-commerce sourcing fashion garments from China

Towers, Neil; Xu, Kiki - In: Journal of retailing and consumer services 28 (2016), pp. 126-136

Persistent link: https://www.econbiz.de/10011434125

Electronic logistics service quality and repurchase intention in e-tailing : catalytic role of shopping satisfaction, payment options, gender and returning experience

Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J. - In: Journal of retailing and consumer services 59 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012433719

Logistics service quality in online shopping : a bibliometric analysis

Dhaigude, Soma Amol; Mohan, Bijuna C. - In: Journal of internet commerce 22 (2023) 1, pp. 157-188

Persistent link: https://www.econbiz.de/10013547784

Logistics value in e-commerce and its impact on customer satisfaction, loyalty and online retailers' performance

Kawa, Arkadiusz; Zdrenka, Wojciech - In: The international journal of logistics management 35 (2024) 2, pp. 577-600

Persistent link: https://www.econbiz.de/10014485276

Examining the value of flexible logistics offerings

Giannikas, Vaggelis; McFarlane, Duncan - In: European journal of operational research : EJOR 290 (2021) 3, pp. 968-981

Persistent link: https://www.econbiz.de/10012495240

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