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Service quality at Jordanian commercial banks : what do their customers say?
Al-Hawary, Sulieman Ibraheem Shelash; Metabis, Amal - In: International journal of productivity and quality … 10 (2012) 3, pp. 307-334
Persistent link: https://www.econbiz.de/10009630222
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Customer reactions to service failure and recovery in the banking industry : the influence of switching costs
Matos, Celso Augusto de; Henrique, Jorge Luiz; Rosa, … - In: The journal of services marketing 27 (2013) 7, pp. 526-538
Persistent link: https://www.econbiz.de/10010231177
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Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria; Blanco-Oliver, Antonio; … - In: Journal of business research : JBR 69 (2016) 10, pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
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Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
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The relationship among website quality,consumer satisfaction, and loyalty in Vietnamese banking sector
Le Van Huy; Pham Dinh Tuyen - In: Journal of economic development 22 (2015) 3, pp. 81-101
Persistent link: https://www.econbiz.de/10011564772
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Switching barriers' influences on service recovery evaluation in the retail banking industry : construct development and testing
Valenzuela, Fredy - In: Australasian marketing journal 22 (2014) 4, pp. 296-306
Persistent link: https://www.econbiz.de/10010472739
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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Customer satisfaction index & impact of service quality on customer satisfaction loyalty in the Indian banking sector in Vellore district
Sasikala, D. - In: Finance India : the quarterly journal of Indian … 28 (2014) 4, pp. 1173-1184
Persistent link: https://www.econbiz.de/10010495238
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All for one but does one strategy work for all? : building consumer loyalty in multi-channel distribution
Hsieh, Yi-ching; Roan, Jinshyang; Pant, Anurag; Hsieh, … - In: Managing service quality : MSQ ; an international journal 22 (2012) 3, pp. 310-335
Persistent link: https://www.econbiz.de/10009562200
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Determinants of loyalty and recommendation : The role of perceived service quality, emotional satisfaction and image
Ladhari, Riadh; Souiden, Nizar; Ladhari, Ines - In: Journal of financial services marketing : JFSM 16 (2011/12) 2, pp. 111-124
Persistent link: https://www.econbiz.de/10009385061