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How service operations, perceived benefit, and psychological ownership enhance customer retention in retail : evidence in Vietnam supermarkets

Nguyen, Diep T. N.; Minh Pham; Chovancová, Miloslava; … - In: Cogent business & management 10 (2023) 2, pp. 1-25

In a world with enormous opportunities and challenges from the 4.0 revolution and the lingering COVID-19 pandemic, customer retention is more important than ever for retailers. While marketing and advertising can be more or less limited during the pandemic, retailers pay more attention to the...

Persistent link: https://www.econbiz.de/10014505113

The influence of social presence on customer loyalty in emerging market retail industry : the mediating role of trust

Yeboah, Asiamah; Afrifa-Yamoah, Ebenezer - In: Journal of African business 25 (2024) 2, pp. 287-308

Persistent link: https://www.econbiz.de/10014513768

Amidst technology, environment and human touch : understanding elderly customers in the bank retail sector

Mason, Michela C.; Zamparo, Gioele; Pauluzzo, Rubens - In: International journal of bank marketing 41 (2023) 3, pp. 572-600

Persistent link: https://www.econbiz.de/10014267107

Will online shopping lead to more brand loyalty than offline shopping? : the role of uncertainty avoidance

Guo, Bingxuan; Wang, Dian - In: Journal of marketing research 61 (2024) 1, pp. 92-109

Persistent link: https://www.econbiz.de/10014584170

Navigating consumer preferences : an examination of organized retail satisfaction in a South Indian locale

Kumar, S.; Guru, G. Bala Deva; Sridharan, P. - In: South Asian journal of management : SAJM 31 (2024) 1, pp. 130-147

Persistent link: https://www.econbiz.de/10014634805

Sustainable growth for the self-employed in the retail industry based on customer equity, customer satisfaction, and loyalty

Kim, Woohyoung; Kim, Hyun; Hwang, Jinsoo - In: Journal of retailing and consumer services 53 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012171832

A Bayesian examination of the relationship of internal and external touchpoints in the customer experience process across various service environments

Siqueira, Jose Ribamar; Horst, Enrique ter; Molina, German - In: Journal of retailing and consumer services 53 (2020), pp. 1-12

Persistent link: https://www.econbiz.de/10012171952

Bridging the valuescape with digital technology : a mixed methods study on customers' value creation process in the physical retail space

Nöjd, Sture; Trischler, Jessica Westman; Otterbring, Tobias - In: Journal of retailing and consumer services 56 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012389867

Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty

Nusrat, Farhana; Huang, Yanliu - In: Journal of business research : JBR 170 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10014534518

Attitudinal loyalty towards online stores between loyal and disloyal clients : differences across four countries

Dikcius, Vytautas; Adomaviciute-Sakalauske, Karina; … - In: Organizations and markets in emerging economies 15 (2024) 1/30, pp. 74-89

The concept of loyalty has remained a central theme in business for over 50 years. This concept has gained additional attention with the growth of online retailing due to rapidly changing retail environments. Numerous studies have focused on the a ntecedents of online store loyalty; however,...

Persistent link: https://www.econbiz.de/10014535501