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Customer satisfaction, service...
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Relationship marketing
26,459
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21,401
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21,383
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21,067
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15,568
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13,985
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2,829
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2,828
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2,643
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2,640
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2,635
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2,632
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2,631
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2,629
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2,613
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146
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95
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80
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80
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79
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79
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78
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77
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77
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73
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68
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65
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65
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63
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62
Smeral, Egon
62
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60
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57
Mittal, Vikas
57
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56
Gil Saura, Irene
55
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55
Buhalis, Dimitrios
52
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52
Li, Gang
52
McAleer, Michael
52
Straume, Odd Rune
52
Dwyer, Larry M.
51
Aksoy, Lerzan
50
Asongu, Simplice
50
Scott, Noel
50
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49
Okumus, Fevzi
49
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48
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Tourism management : research, policies, practice
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Journal of business research : JBR
988
Tourism economics : the business and finance of tourism and recreation
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Journal of retailing and consumer services
869
International journal of hospitality management
857
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749
Tourism management perspectives : TMP
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566
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SpringerLink / Bücher
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Journal of Services Marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism planning & development
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The journal of business & industrial marketing
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Worldwide Hospitality and Tourism Themes
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European Journal of Marketing
242
Journal of the Academy of Marketing Science
237
Annals of tourism research : ATR ; a social sciences journal
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Cogent business & management
222
Journal of air transport management
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Journal of strategic marketing
215
International Journal of Bank Marketing
205
Services marketing quarterly
204
NBER working paper series
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195
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Journal of hospitality and tourism insights
183
Asia Pacific journal of marketing and logistics
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Auditing : a journal of practice & theory
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International journal of electronic customer relationship management : IJECRM
181
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ECONIS (ZBW)
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RePEc
2,784
USB Cologne (EcoSocSci)
1,432
EconStor
854
BASE
312
OLC EcoSci
53
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52
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41
Relationship value based on customer equity influences on online group-buying customer loyalty
Zhang, Ruijin
;
Li, Guoxin
;
Wang, Haiyan
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3820-3826
Persistent link: https://www.econbiz.de/10011515268
Saved in:
42
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
43
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
44
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
45
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
46
Service quality and customer satisfaction of a UAE-based airline : an empirical investigation
Hussain, Rahim
;
Al Nasser, Amjad
;
Hussain, Yomna K.
- In:
Journal of air transport management
42
(
2015
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010481732
Saved in:
47
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services : a comparative cross-country study
Qi, Jia-yin
;
Zhou, Yong-pin
;
Chen, Wen-jing
;
Qu, Qi-xing
- In:
Information technology and management
13
(
2012
)
4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10009672490
Saved in:
48
Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen
;
Caniëls, Marjolein
;
Bloemer, Johanna M.
; …
- In:
Marketing theory
15
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
Saved in:
49
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
50
Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank
;
Vollhardt, Kai
;
Kressmann, Frank
-
2005
Persistent link: https://www.econbiz.de/10003290584
Saved in:
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