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Opportunistic customer complaining : causes, consequences, and managerial alternatives
Baker, Melissa A.; Magnini, Vincent P.; Perdue, Richard R. - In: International journal of hospitality management 31 (2012) 1, pp. 295-303
Persistent link: https://www.econbiz.de/10009406128
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Practicing effective knowledge sharing in international hotel joint ventures
Magnini, Vincent P. - In: International journal of hospitality management 27 (2008) 2, pp. 249-258
Persistent link: https://www.econbiz.de/10003687489
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An exploratory investigation of the real-time training modes used by hotel expatriates
Magnini, Vincent P. - In: International journal of hospitality management 28 (2009) 4, pp. 513-518
Persistent link: https://www.econbiz.de/10003875710
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The influence of collectivism in restaurant selection : a sentence completion experiment
Magnini, Vincent P. - In: International journal of hospitality management 29 (2010) 1, pp. 191-193
Persistent link: https://www.econbiz.de/10003964259
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The implications of company-sponsored messages disguised as word-of-mouth
Magnini, Vincent P. - In: The journal of services marketing 25 (2011) 4, pp. 243-251
Persistent link: https://www.econbiz.de/10009272302
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The influence of national culture on the strategic use of salesperson pricing authority : a cross-country study within the hotel industry
Magnini, Vincent P. - In: International journal of hospitality management 28 (2009) 1, pp. 173-176
Persistent link: https://www.econbiz.de/10003799070
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Opportunistic customer complaining: Causes, consequences, and managerial alternatives
Baker, Melissa A.; Magnini, Vincent P.; Perdue, Richard R. - In: International journal of hospitality management 31 (2012) 1, pp. 295-304
Persistent link: https://www.econbiz.de/10009819247
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The evolution of services marketing, hospitality marketing and building the constituency model for hospitality marketing
Baker, Melissa A.; Magnini, Vincent P. - In: International Journal of Contemporary Hospitality Management 28 (2016) 8, pp. 1510-1534
Purpose This paper aims to synthesize the services marketing and hospitality marketing literature, identify a gap in hospitality specific marketing models and develop the constituency model for hospitality marketing. Design/methodology/approach This study is a research through extensive review...
Persistent link: https://www.econbiz.de/10014763713
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An introduction to the offshore service ethnocentrism construct
Thelen, Shawn T.; Thelen, Tanya K.; Magnini, Vincent P.; … - In: Services marketing quarterly 30 (2009) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10003839171
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The psychological effects of music : implications for hotel firms
Magnini, Vincent P.; Parker, Emily E. - In: Journal of vacation marketing : an international journal 15 (2009) 1, pp. 53-62
Persistent link: https://www.econbiz.de/10003824368