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Business value of partner's IT intensity : value co-creation and appropriation between customers and suppliers

Setia, Pankaj; Richardson, Vernon J.; Smith, Rodney J. - In: Electronic markets : the international journal on … 25 (2015) 4, pp. 283-298

Persistent link: https://www.econbiz.de/10011553043

Value co-creation via information and communications technology

Polo Peña, Ana Isabel; Frías Jamilena, Dolores María; … - In: The service industries journal 34 (2014) 13, pp. 1043-1059

Persistent link: https://www.econbiz.de/10010412932

Do myriad e-channels always create value for customers? : a dynamic analysis of the perceived value of a digital information product during the usage phase

Mencarelli, Rémi; Rivière, Arnaud; Lombart, Cindy - In: Journal of retailing and consumer services 63 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012665834

Searching for customer perceived value insights for small-size distributors of medical technology in Austria

Gattringer, Regina - 2011

Persistent link: https://www.econbiz.de/10009374630

The triple-edged sword of COVID-19 : understanding the use of digital technologies and the impact of productive, disruptive, and destructive nature of the pandemic

Kamal, Muhammad Mustafa - In: Information systems management 37 (2020) 4, pp. 310-317

Persistent link: https://www.econbiz.de/10012392020

Changing the channel : digitization and the rise of "middle tail" strategies

Benner, Mary; Waldfogel, Joel - In: Strategic management journal 44 (2023) 1, pp. 264-287

Persistent link: https://www.econbiz.de/10013474120

Economic Policy in the Digital Age : How Technology is Challenging the Principles of the Market Economy

Dötsch, Jörg - 2024

Part I. Theoretical Outline -- Chapter 1. Introduction -- Chapter 2. The Digital Transformation as a starting point -- Chapter 3. The approach of the Freiburg School and why it is particularly useful now -- Part II. An Order Challenger -- Chapter 4. A functioning price system -- Chapter 5....

Persistent link: https://www.econbiz.de/10014529691

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

Digital transformation in corporate banking : toward a blended service model

Lóska, Gergely; Uotila, Juha - In: California management review 66 (2024) 3, pp. 93-115

Persistent link: https://www.econbiz.de/10014583890

Customer Centric Support Services in the Digital Age : The Next Frontier of Competitive Advantage

Sheth, Jagdish N. (ed.); Jain, Varsha (ed.); … - 2024

digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on …

Persistent link: https://www.econbiz.de/10014444013