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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
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Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish - In: Business process management journal 23 (2017) 4, pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
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Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.; White, Allyn; Newman, Christopher L. - In: Journal of business research : JBR 107 (2020), pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
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Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine; Shams, Poja; Gustafsson, Anders; … - In: Journal of business research : JBR 170 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
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Customer experience dimensions in last-mile delivery : an empirical study on unattended home delivery
Olsson, John; Hellström, Daniel; Vakulenko, Yulia - In: International journal of physical distribution and … 53 (2023) 2, pp. 184-205
Persistent link: https://www.econbiz.de/10014252353
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Impacting communication in optometry : enhancing health-service experiences
Vom Lehn, Dirk; Allen, Peter M.; Webb, Helena; Evans, … - In: European journal of marketing 56 (2022) 9, pp. 2546-2557
Persistent link: https://www.econbiz.de/10013457371
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Key drivers of brand trust in a Latin American airline : the impact of Colombia's Avianca customer experience
Ribamar Siqueira, Jose <Jr.>; Bendixen, Michael; … - In: Journal of marketing analytics : JMA 11 (2023) 2, pp. 186-201
Persistent link: https://www.econbiz.de/10014326749
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What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan; Chih, Wen-Hai; Ortiz, Jaime - In: International journal of consumer studies 47 (2023) 5, pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
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The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.; Jain, Varsha; Ambika, Anupama - In: Journal of business research : JBR 164 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014303770