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What technology-enabled services do air travelers value? : investigating the role of technology readiness

Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 771-796

Persistent link: https://www.econbiz.de/10011746974

The total size of an airline and the quality of its flights

Montfort, Joep van; Berg, Vincent A. C. van den - 2017 - Version of 16 October 2017

We examine the relationship between the total size of an airline and its service quality by analysing over 4.8 million domestic flights within the USA in 2016. The total size of an airline is measured by its total market share, total amount of assets or total number of full-time equivalent...

Persistent link: https://www.econbiz.de/10011739415

Improving airport services using sentiment analysis of the websites

Gitto, Simone; Mancuso, Paolo - In: Tourism management perspectives : TMP 22 (2017), pp. 132-136

Persistent link: https://www.econbiz.de/10011706135

Drivers of airline loyalty : evidence from the business travelers in China

Vlachos, Ilias; Lin, Zhibin - In: Transportation research / E : an international journal 71 (2014), pp. 1-17

Persistent link: https://www.econbiz.de/10010439550

Airline brand image, passenger perceived value and loyalty towards full-service and low-cost carriers

Fu, Yan-Kai - In: Tourism review 78 (2023) 6, pp. 1433-1451

Persistent link: https://www.econbiz.de/10014511720

Determinanty jakości w procesie świadczenia niskokosztowych pasażerskich usług lotniczych w Polsce

Hawlena, Joanna; Dudek, Michał; Kasztelan, Armand - 2019

Persistent link: https://www.econbiz.de/10012236556

Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services

Ragab, Hany; Polo-Peña, Ana I.; Mahrous, Abeer A. - In: Tourism management perspectives : TMP 49 (2023), pp. 1-14

Persistent link: https://www.econbiz.de/10014554185

Further investigation of behavioural intention towards LCAs : multi-group analyses of air traveller behaviouristics

Chawannuch Wungrotjanarut; Racela, Olimpia C. - In: Journal of Asia Business Studies 16 (2022) 1, pp. 101-120

Persistent link: https://www.econbiz.de/10012886239

A Study on Brand-Switching Behaviour in High-End Airline Flight Services

Dash, Mihir - 2009

Even though there are several companies that provide high-end airline flight services, two service providers, namely Kingfisher Airlines and Jet Airways, control the student segment in Karnataka. In order to attract customers, both companies offer several special promotional schemes, month to...

Persistent link: https://www.econbiz.de/10014204034

Higher expectations of passengers do really sense : development and validation a multiple scale-FliQual for air transport service quality

Mahapatra, Subas Chandra; Bellamkonda, Raja Shekhar - In: Journal of retailing and consumer services 70 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014240283