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Service quality
47
Dienstleistungsqualität
44
Relationship marketing
42
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39
Consumer behaviour
39
Konsumentenverhalten
35
Customer satisfaction
34
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Patterson, Paul G.
100
McColl-Kennedy, Janet R.
95
Brady, Michael K.
65
Patterson, Paul
20
Sweeney, Jillian C.
12
Cheung, Lilliemay
11
Voorhees, Clay M.
10
Benedicktus, Ray L.
9
Gustafsson, Anders
9
Ruyter, Ko de
9
Witell, Lars
9
Coote, Leonard V.
8
Mccoll-Kennedy, Janet R.
8
Salunke, Sandeep
8
Weerawardena, Jay
8
Wetzels, Martin
8
Mathies, Christine
7
McColl-Kennedy, J. R.
7
Yu, Ting
7
Bourdeau, Brian L.
6
Harris, Jennifer
6
Hogan, Suellen J.
6
Robertson, Christopher J.
6
Snyder, Hannah
6
Soutar, Geoffrey N.
6
Styles, Chris
6
Wang, Cheng
6
Cicic, Muris
5
Darke, Peter R.
5
Dawes, Philip L.
5
Ngo, Liem Viet
5
Roehm, Michelle L.
5
Russell-Bennett, Rebekah
5
Sarapaivanich, Naruanard
5
Styles, Chris W.
5
Wirtz, Jochen
5
Zaki, Mohamed
5
de Ruyter, Ko
5
Anderson, Ronald D.
4
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4
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American Marketing Association
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1
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1
Winter Educators' Conference <2010, New Orleans, La.>
1
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The journal of services marketing
28
Journal of Services Marketing
21
Journal of business research : JBR
21
Journal of retailing
16
Journal of Business Research
12
Journal of the Academy of Marketing Science
12
Journal of Service Management
11
Journal of service management
11
Journal of service research : JSR
11
European Journal of Marketing
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of service research
8
Australasian marketing journal
7
European journal of marketing : EJM
6
International journal of service industry management : IJSIM
5
Australian journal of management
4
Journal of Service Theory and Practice
3
Journal of marketing
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Psychology & marketing
3
Accounting Research Journal
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of Consumer Marketing
2
Journal of global marketing
2
Journal of international business studies : JIBS ; a publication of the Academy of International Business and the Western Business School
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of international marketing
2
Journal of marketing management : MM
2
Journal of professional services marketing
2
Journal of the American Statistical Association : JASA
2
Accounting research journal
1
Asian Case Research Journal (ACRJ)
1
Asian Review of Accounting
1
Asian review of accounting
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Brick & mortar shopping in the 21st century
1
Business horizons
1
California management review
1
International Business Review
1
International Journal of Organization Theory & Behavior
1
International business review : the official journal of the European International Business Academy
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ECONIS (ZBW)
111
OLC EcoSci
80
Other ZBW resources
52
RePEc
21
BASE
15
USB Cologne (EcoSocSci)
3
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1
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
2
To give or not to give professional services to non-paying clients ; Professionals' giving backstory
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Brady, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 426-459
Persistent link: https://www.econbiz.de/10011389031
Saved in:
3
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
4
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
5
Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
Saved in:
6
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
7
Guest editorial: Health care in service science issue of Australasian Marketing Journal
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 165-167
Persistent link: https://www.econbiz.de/10010427977
Saved in:
8
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
9
Involvement, satisfaction, and brand loyalty in a small business services setting
Russell-Bennett, Rebekah
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
60
(
2007
)
12
,
pp. 1253-1260
Persistent link: https://www.econbiz.de/10003571123
Saved in:
10
Social and spatial influence of customers on other customers in the social-servicescape
Tombs, Alastair G.
;
McColl-Kennedy, Janet R.
- In:
Australasian marketing journal
18
(
2010
)
3
,
pp. 120-131
Persistent link: https://www.econbiz.de/10008653819
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