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The moderating effects of situation factors on the relationship between Chinese cultural values and consumers' complaint behavour in the restaurant setting
Cheng, Simone C. L.; Yau, Oliver H. - In: Harmony versus conflict in Asian business : managing in …, (pp. 143-166). 2007
Persistent link: https://www.econbiz.de/10003570116
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Drivers of customers' service experiences : a study in the restaurant industry
Walter, Ute; Edvardsson, Bo; Öström, Åsa - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 236-258
Persistent link: https://www.econbiz.de/10003980791
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Waffle House Restaurants hurricane response : a case study
Ergun, Özlem; Stamm, Jessica L. Heier; Keskinocak, Pinar; … - In: International journal of production economics 126 (2010) 1, pp. 111-120
Persistent link: https://www.econbiz.de/10003982329
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Relating the zone of tolerance to service failure in the hospitality industry
Zainol, Noor Azimin; Lockwood, Andrew; Kutsch, Elmar - In: Journal of travel and tourism marketing 27 (2010) 3, pp. 324-333
Persistent link: https://www.econbiz.de/10003985079
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How determinant attributes of service quality influence customer-perceived value : an empirical investigation of the Australian coffee outlet industry
Chen, Po-tsang; Hu, Hsin-hui - In: International journal of contemporary hospitality management 22 (2010) 4, pp. 535-551
Persistent link: https://www.econbiz.de/10008651306
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The effects of dining atmospherics : an extended Mehrabian-Russell model
Liu, Yinghua; Jang, Soocheong - In: International journal of hospitality management 28 (2009) 4, pp. 494-503
Persistent link: https://www.econbiz.de/10003875545
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Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup; Back, Ki-joon; Barrett, Betsy - In: International journal of hospitality management 28 (2009) 4, pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
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Restaurant servers' perceptions of customer tipping intentions
McCall, Michael; Lynn, Ann - In: International journal of hospitality management 28 (2009) 4, pp. 594-596
Persistent link: https://www.econbiz.de/10003875822
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Tipping behavior in Canadian restaurants
Maynard, Leigh J.; Mupandawana, Malvern - In: International journal of hospitality management 28 (2009) 4, pp. 597-603
Persistent link: https://www.econbiz.de/10003875825
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The price facade : symbolic and behavioral price cues in service environments
Verhoeven, Joost W. M.; Rompay, Thomas J. L. van; Pruyn, Ad - In: International journal of hospitality management 28 (2009) 4, pp. 604-611
Persistent link: https://www.econbiz.de/10003875841