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Assessing sustainable tourism development through service supply chain process maturity and service quality model

Balouei Jamkhaneh, Hadi; Shahin, Reza; Shahin, Arash - In: The international journal of productivity and … 72 (2023) 7, pp. 2046-2068

Persistent link: https://www.econbiz.de/10014338872

An approach to define service strategies : the case of an ecotourism hotel in Mexico

Landa-Zárate, Margarito; Fernández-Echeverría, Eduardo; … - In: Journal of industrial engineering and management : JIEM 17 (2024) 1, pp. 182-195

Purpose: This article harmonizes the causal diagram with the objective tree to evaluate service quality and to identify action strategies that improve the quality of service in the hotel industry.Design/methodology/approach: In stage I, we obtained the quality perception records of 127...

Persistent link: https://www.econbiz.de/10015066169

The effects of service quality performance on customer satisfaction for non-banking financial institutions in an emerging economy

Wang, Cheng-Kun; Masukujjaman, Mohammad; Syed Shah Alam; … - In: International Journal of Financial Studies : open … 11 (2023) 1, pp. 1-19

-banking financial institutions in an emerging economy by adopting the renowned SERVPERF model. To verify the proposed model, data was … analyze the collected data. Research findings reveal that, among the six dimensions of the revised SERVPERF model, assurance …

Persistent link: https://www.econbiz.de/10013550051

An application of Tetraclass model for evaluating ecotourism service quality in Vietnam

Vo Thi Ngoc Thuy; Ho Huy Tuu; Llosa, Sylvie; Hoang Doan … - In: Tourism and hospitality research : THR 20 (2020) 3, pp. 300-316

Persistent link: https://www.econbiz.de/10012263613

Determinants of fast-food restaurant service quality in the United Arab Emirates

Ponnaiyan, Subramaniam; Ababneh, Khaldoun I.; Prybutok, … - In: Quality management journal : QMJ 28 (2021) 2, pp. 86-97

Persistent link: https://www.econbiz.de/10012500781

Service quality and gender differences in Brazilian self-service restaurants

Freitas, André Luís Policani; Barros, Marta Duarte de - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 198-221

Persistent link: https://www.econbiz.de/10011688162

Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA

Park, Sang-June; Yi, Youjae - In: Total quality management & business excellence 33 (2022) 15, pp. 1777-1798

Persistent link: https://www.econbiz.de/10013482814

Measurement of logistics service quality of e-commerce

Guimaraes Junior, Djalma Silva; Sant'anna, Carlos … - In: International journal of logistics systems and … 37 (2020) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10012513532

Assessing pet industry in Korea using service quality improvement gap model

Song, Hae-Geun; Lim, Sung-Uk - In: International journal of technology, policy and … 15 (2015) 1, pp. 2-20

Persistent link: https://www.econbiz.de/10011419237

Quality service and its relation with global satisfaction in fast food consumers : a case Study

Ibarra Morales, Luis Enrique; Velázquez, Jesús; … - In: Expert journal of business and management 3 (2015) 2, pp. 119-128

Persistent link: https://www.econbiz.de/10011953742

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