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Benchmarks and citizen judgments of local government performance : findings from a survey experiment

Charbonneau, Étienne; Van Ryzin, Gregg G. - In: Public management review 17 (2015) 2, pp. 288-304

Persistent link: https://www.econbiz.de/10010504019

Numbers over narratives? : how government message strategies affect citizens' attitudes

Piotrowski, Suzanne J.; Grimmelikhuijsen, Stephan; … - In: Public performance & management review 42 (2019) 5, pp. 1005-1028

Persistent link: https://www.econbiz.de/10012206123

Drivers of e-government citizen satisfaction and adoption : the case of Jordan

Al-Ma'aitah, Mohammad - In: International journal of e-business research : an … 15 (2019) 4, pp. 40-55

Persistent link: https://www.econbiz.de/10012135049

Analysis of citizen satisfaction in municipal services

Romero-Subia, José Fernando; Río, Juan Antonio Jimber del - In: Economies : open access journal 10 (2022) 9, pp. 1-24

Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This research is to evaluate citizens’ loyalty to municipal officials on the quality of public services provided by the municipality. The...

Persistent link: https://www.econbiz.de/10013493150

Citizen participation and needs as an input tool for local government quality management

Dorasamy, Nirmala - In: Risk governance & control : financial markets & institutions 7 (2017) 2, pp. 56-66

Persistent link: https://www.econbiz.de/10012025612

Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens

Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1161-1172

Persistent link: https://www.econbiz.de/10011525755

Citizen empowerment and satisfaction with smart city app : findings from Jakarta

Zhu, Yu-Qian; Alamsyah, Nurwahyu - In: Technological forecasting & social change : an … 174 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013206094

Role of citizens' knowledge about e-governance initiatives in framing citizens' satisfaction

Naik, Shubhanshu; Tapas, Poornima; Srivastava, Mallika - In: International journal of public sector performance … 8 (2021) 1/2, pp. 84-102

Persistent link: https://www.econbiz.de/10012696734

Triggering participation in smart cities : political efficacy, public administration satisfaction and sense of belonging as drivers of citizens' intention

Lebrument, Norbert; Zumbo-Lebrument, Cédrine; … - In: Technological forecasting & social change : an … 171 (2021), pp. 1-14

Persistent link: https://www.econbiz.de/10012807132

Citizens' motivated reasoning about public performance : experimental findings from the US and Denmark

Baekgaard, Martin; James, Oliver; Serritzlew, Søren; … - In: International public management journal 23 (2020) 2, pp. 186-204

Persistent link: https://www.econbiz.de/10012270722

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