Purpose: The purpose of this paper is to determine to what extent small sized and periphery-located firms compensate the comparative disadvantages of big centrally located firms, through patent ownership agreements with other agents, notably research institutes. Design/methodology/approach: The...

This article contributes to the emerging e-service quality literature by adopting a different approach to the dominant focus in previous research. The work centres on the internal perspective of organisation, studies the pure service sector and subjects the personal sales channel and the...