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Business co-creation for service innovation in the hospitality and tourism industry
Chen, Ja-Shen; Kerr, Don; Chou, Cindy Yunhsin; Ang, Chinhui - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1522-1540
Persistent link: https://www.econbiz.de/10011732172
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Service innovations : what the managers believe and what the customers say
Randhawa, Praneet; Kim, Mi Ran; Cichy, Ronald F. - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 186-206
Persistent link: https://www.econbiz.de/10011669774
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Dimensionality and consequences of service innovation : an empirical study of hospitality industry
Rouf Bhat, Dada Ab; Sharma, Vivek - In: Cogent business & management 8 (2021) 1, pp. 1-17
Based on service dominant logic (SDL) and resource-based view (RBV), this study investigates the impact of service innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on market performance and employee productivity in the...
Persistent link: https://www.econbiz.de/10012659526
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Mapping service innovation research in hospitality and tourism : an integrative bibliometric analysis and research agenda
So, Kevin Kam Fung; Kim, Hyunsu; He, Yueying; Li, Xiang - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 143-160
Persistent link: https://www.econbiz.de/10014253053
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Enabling service innovation and firm performance : the role of co-creation and technological innovation in the hospitality industry
Bhat, Dada Ab Rouf; Sharma, Vivek - In: Technology analysis & strategic management 34 (2022) 7, pp. 774-786
Persistent link: https://www.econbiz.de/10013412580
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Service Engineering für Gesundheitsdienstleistungen
Simon, Dieta - In: Beiträge zum Innovationsmarketing, (pp. 165-189). 2007
Persistent link: https://www.econbiz.de/10003500005
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A framework for innovative service design
Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - 2016
Persistent link: https://www.econbiz.de/10011560272
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From service experiences to augmented service journeys : digital technology and networks in consumer services
Mandelli, Andreina; La Rocca, Antonella - In: Managing consumer services : factory or theater?, (pp. 151-190). 2014
Persistent link: https://www.econbiz.de/10010478141
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Service Engineering für IT-basierte Dienstleistungen 50+
Menschner, Philipp; Prinz, Andreas; Leimeister, Jan Marco - In: Technologiegestützte Dienstleistungsinnovation in der …, (pp. 111-133). 2012
Persistent link: https://www.econbiz.de/10009515784