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An explanatory study of predictive factors of customer retention with Cypriot retail banks
Georgiou, Maria; Daskou, Sofia; Siakalli, Michailina; … - In: International journal of economics and business … 27 (2024) 1, pp. 127-150
Persistent link: https://www.econbiz.de/10015063251
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The social aspects of consumption as predictors of consumer loyalty : online vs offline services
Tsiotsou, Rodoula H. - In: Journal of service management 27 (2016) 2, pp. 91-116
Persistent link: https://www.econbiz.de/10011564668
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How trust functions in the context of identity work
Driver, Michaela - In: Human relations 68 (2015) 6, pp. 899-923
Persistent link: https://www.econbiz.de/10011294144
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How empathetic leadership communication mitigates employees' turnover intention during COVID-19-related organizational change
Yue, Cen April; Thelen, Patrick D.; Walden, Justin - In: Management decision 61 (2023) 5, pp. 1413-1433
Persistent link: https://www.econbiz.de/10014252089
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Member retention and donations in nonprofit service organizations : the balance between peer and organizational identification
Fang, Di; Fombelle, Paul W.; Bolton, Ruth N. - In: Journal of service research 24 (2021) 2, pp. 187-205
Persistent link: https://www.econbiz.de/10012522520
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We need to talk about strategy : how to conduct effective strategic dialogue
Bourgoin, Alaric; Marchessaux, François; Bencherki, Nicolas - In: Business horizons 61 (2018) 4, pp. 587-597
Persistent link: https://www.econbiz.de/10011883626
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The effect of relationship marketing on customers' loyalty (evidence from Zemen Bank)
Chakiso, Cherinet Boke - In: Emerging Markets Journal : EMAJ 5 (2015) 2, pp. 58-70
Persistent link: https://www.econbiz.de/10011492439
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Data-based strategic communication as a mediator of trust : recipients' perception of an NPO's automated posts
Löffler, Natascha; Röttger, Ulrike; Wiencierz, Christian - In: Trust and communication : findings and implications of …, (pp. 115-134). 2021
Persistent link: https://www.econbiz.de/10012592592
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Who's the deceiver? : identifying deceptive intentions in communication
Blazquiz-Pulido, Juan Francisco; Polonio, Luca; … - In: Games and economic behavior 145 (2024), pp. 451-466
Persistent link: https://www.econbiz.de/10014545440
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Communication aimed at engendering trustworthiness : an analysis of CSR messages on Twitter
Zarzycka, Ewelina; Krasodomska, Joanna; Dobija, Dorota; … - In: Business ethics, the environment & responsibility 33 (2024) 3, pp. 363-379
Persistent link: https://www.econbiz.de/10014578345