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Logistics service quality and its effects on customer satisfacation in the manufacturing companies' supply chains : empirical evidence frpm Greece

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E-commerce logistics service quality : customer satisfaction and loyalty

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Customer perception of logistics service quality using SIPA and modified Kano : case study of Indonesian e-commerce

Masudin, Ilyas; Hanifah, Yulyetha Kurnia Putri; Dewi, … - In: Logistics 6 (2022) 3, pp. 1-23

discusses the quality of logistics services that serve e-commerce by comparing the quality of its competitors in Indonesia is … performance of the two logistics services. A dynamic cycle of service attributes encourages using Kano Modification in this study …

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Trust, commitment, logistics outsourcing relationship quality, relationship satisfaction, strategy alignment and logistics performance : a case of selected manufacturing firms in U...

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The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA

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Comprehensive view of logistics flexibility and its impact on customer satisfaction

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Relationship flexibility in a 3PL context : impacts of network embeddedness, guanxi, and explicit contract

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Latent classes of service quality, logistics costs and loyalty

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Is logistics service quality a pathway to customer loyalty in the international freight forwarding industry?

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Operations rules : delivering customer value through flexible operations

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