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Motivation, satisfaction and loyalty in the case of a film festival : differences between local and non-local participants

Báez-Montenegro, Andrea; Devesa-Fernández, María - In: Journal of cultural economics 41 (2017) 2, pp. 173-195

Persistent link: https://www.econbiz.de/10011796112

Festival personality, satisfaction and loyalty : the moderating effect of involvement

Karagöz, Deniz; Ramkissoon, Haywantee - In: International journal of event and festival management 15 (2024) 2, pp. 150-169

Persistent link: https://www.econbiz.de/10014535306

Motivation and tourists' loyalty in performing arts festivals : the mediator role of quality and satisfaction

Amorim, Daniela; Jiménez-Caballero, José Luís; … - In: Enlightening tourism : ET ; a pathmaking journal 9 (2019) 2, pp. 100-136

Persistent link: https://www.econbiz.de/10012214887

The determinants of festival participants' event loyalty : a focus on millennial participants

Ho, Jie Min; Fidella Nga Huong Tiew; Abbas Adamu, Adamu - In: International journal of event and festival management 13 (2022) 4, pp. 422-439

Persistent link: https://www.econbiz.de/10013375031

Relational perspectives of perceived service quality in the online and offline environments : a meta-analysis

Najjar, Hechmi - In: Journal of relationship marketing : innovations and … 19 (2020) 3, pp. 182-202

Persistent link: https://www.econbiz.de/10012258654

From relational benefits to consumer loyalty across international perspective : a meta-analytic structural equation modeling

Najjar, Hechmi; Najar, Chaker - In: Journal of marketing analytics : JMA 11 (2023) 3, pp. 470-489

Persistent link: https://www.econbiz.de/10014374927

Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy

Appiah, Alexander; Osei, Cosmos Benjamin - In: International journal of services and operations management 33 (2019) 2, pp. 208-238

Persistent link: https://www.econbiz.de/10012106459

The effect of performance quality and customer education on attitudinal loyalty : a cross-country study of opera festival attendees

Vigolo, Vania; Bonfanti, Angelo; Brunetti, Federico - In: Nonprofit and voluntary sector quarterly : journal of … 48 (2019) 6, pp. 1272-1295

Persistent link: https://www.econbiz.de/10012121921

Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia

Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52

This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero … that service quality has a significant and positive effect toward satisfaction and customer loyalty for PT. BNI (Persero … customer loyalty. However, the study found that service quality is the important element in increasing satisfaction and …

Persistent link: https://www.econbiz.de/10011764075

Enhancing service loyalty : the roles of delight, satisfaction, and service quality

Ahrholdt, Dennis C.; Gudergan, Siegfried P.; Ringle, … - In: Journal of travel research : a quarterly publication of … 56 (2017) 4, pp. 436-450

Persistent link: https://www.econbiz.de/10011672215

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