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An assessment of service quality for international distribution centers in Taiwan : a QFD approach with fuzzy AHP
Huang, Show-Hui S.; Hsu, Wen-Kai K. - In: Maritime policy and management : MPM 43 (2016) 3/4, pp. 509-523
Persistent link: https://www.econbiz.de/10011491325
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Application of multiple-criteria decision-making techniques and approaches to evaluating of service quality : a systematic review of the literature
Abbas Mardani; Ahmad Jusoh; Zavadskas, Edmundas Kazimieras - In: Journal of business economics and management 16 (2015) 5, pp. 1034-1068
Persistent link: https://www.econbiz.de/10011386725
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What leads guests to satisfaction and loyalty in UAE five-star hotels? : AHP analysis to service quality dimensions
Alzoubi, Haitham M.; Vij, Mohit; Vij, Anu; Jalal Rajeh … - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 102-135
Persistent link: https://www.econbiz.de/10012583822
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A knowledge gap model for improving service quality of international distribution centers
Huang, Show-Hui S.; Hsu, Wen-Kai K. - In: Maritime economics & logistics : a quarterly scientific … 18 (2016) 4, pp. 476-495
Persistent link: https://www.econbiz.de/10011587536
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A combined confimatory factor analysis and fuzzy-analytic hierarchy process-TOPSIS (CFAT) framework for measurement of airline service quality
Raut, Rakesh D.; Kamble, Sachin S.; Jha, Manoj Kumar - In: International journal of services and operations management 23 (2016) 3, pp. 347-386
Persistent link: https://www.econbiz.de/10011588612
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Performance based ranking of healthcare service providers using fuzzy AHP methodology
Dhillon, Ajwinder Singh; Prasher, Ajay - In: Indian journal of economics & business : IJEB 15 (2016) 2, pp. 197-213
Persistent link: https://www.econbiz.de/10011645835
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Guiding the guides : developing indicators of tour guides' service quality
Min, Jennifer C. H. - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1043-1062
Persistent link: https://www.econbiz.de/10011687834
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Evaluating service quality of airports with integrating TOPSIS and VIKOR under fuzzy environment
Kazemi, Abolfazl; Attari, Mahdi Yousefi Nejad; … - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 154-166
Persistent link: https://www.econbiz.de/10011688142
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Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
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Prioritising the factors for analysing service quality of 3PL : AHP approach
Gupta, Anchal; Singh, Rajesh K.; Suri, P. K. - In: Asia-Pacific journal of management research and … 13 (2017) 1/2, pp. 34-42
Persistent link: https://www.econbiz.de/10011884880