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The smartphone, not the tablet, now rules the mobile banking experience

Tep, Sandrine Prom; Arcand, Manon; Diotte, Sara-Kim - In: Journal of digital banking 5 (2020) 2, pp. 155-162

Persistent link: https://www.econbiz.de/10012421163

Mobile banking service quality and customer relationships

Arcand, Manon; Tep, Sandrine Prom; Brun, Isabelle; … - In: The international journal of bank marketing : IJBM 35 (2017) 7, pp. 1066-1087

Persistent link: https://www.econbiz.de/10011814538

Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment

Rajaobelina, Lova; Brun, Isabelle; Tep, Sandrine Prom; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 141-152

Persistent link: https://www.econbiz.de/10011975268

Drivers of privacy concerns when interacting with a chatbot in a customer service encounter

Bouhia, Mariem; Rajaobelina, Lova; Tep, Sandrine Prom; … - In: International journal of bank marketing 40 (2022) 6, pp. 1159-1181

Persistent link: https://www.econbiz.de/10013397778

Factors affecting user trust and intention in adopting chatbots : the moderating role of technology anxiety in insurtech

Dekkal, Massilva; Arcand, Manon; Tep, Sandrine Prom; … - In: Journal of financial services marketing 29 (2024) 3, pp. 699-728

Persistent link: https://www.econbiz.de/10015061255

The relationship of brand attachment and mobile banking service quality with positive word-of-mouth

Rajaobelina, Lova; Prom Tep, Sandrine; Arcand, Manon; … - In: Journal of Product & Brand Management 30 (2021) 8, pp. 1162-1175

Purpose: This study aims to examine the relationships between brand attachment, mobile service quality (MSQ), and positive word-of-mouth (WOM) for mobile banking applications (m-banking apps). Design/methodology/approach: An online survey was conducted among 759 Canadian consumers who had used...

Persistent link: https://www.econbiz.de/10012541346

Creepiness : Its antecedents and impact on loyalty when interacting with a chatbot

Rajaobelina, Lova; Prom Tep, Sandrine; Arcand, Manon; … - In: Psychology & Marketing 38 (2021) 12, pp. 2339-2356

Persistent link: https://www.econbiz.de/10012633158

Sustainable development and sustainability as quasi-objects of study in management : a search for styles of reasoning

Balbinot, Zandra; Borim-De-Souza, Rafael - In: Management research : the journal of the Iberoamerican … 10 (2012) 3, pp. 153-186

Persistent link: https://www.econbiz.de/10009687415

Sustainable development and sustainability as quasi-objects of study in management : a search for styles of reasoning

Balbinot, Zandra; Borim-De-Souza, Rafael - In: Management research : the journal of the Iberoamerican … 10 (2012) 3, pp. 153-186

Persistent link: https://www.econbiz.de/10010076477

Technological capabilities of high technology firms in cross border alliances

Balbinot, Zandra; Bignetti, Luiz Paulo - In: Management of technology : new directions in technology …, (pp. 249-261). 2007

Persistent link: https://www.econbiz.de/10003416445