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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … results of this study can be used as a source of feedback to hospital management, meaning that they can essentially lead to … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services …

Persistent link: https://www.econbiz.de/10011709598

Do hospitals that do the right thing have more satisfied patients?

Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355

Persistent link: https://www.econbiz.de/10011374632

The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 110 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014310662

Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients

Altinay, Levent; Alrawadieh, Zaid; Tulucu, Fadime; … - In: International journal of hospitality management 112 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014334761

How do hospital nurse staffing strategies affect patient satisfaction?

Hockenberry, Jason M.; Becker, Edmund R. - In: ILR review : the journal of work and policy 69 (2016) 4, pp. 890-910

Persistent link: https://www.econbiz.de/10011689563

Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

Persistent link: https://www.econbiz.de/10011687813

Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India

Dogra, Ajay Kumar; Sharma, Sanjeev Kumar - In: International journal of management practice : IJMP 14 (2021) 3, pp. 368-385

Persistent link: https://www.econbiz.de/10012515119

An integrated methodology for evaluating patient service quality

Materla, Tejaswi; Cudney, Elizabeth A. - In: Total quality management & business excellence 31 (2020) 15, pp. 1738-1759

Persistent link: https://www.econbiz.de/10012385057

Patient satisfaction mediates the influence of trust, service quality and hospital sharia compliance on patient loyalty in Sharia hospitals in Riau province from an Islamic perspec...

Wahyuningsih, Eny; Mariyanti, Tatik; Hatta, Zulhelmy M. - 2023

Persistent link: https://www.econbiz.de/10014480096

Determinants of patient satifaction with hospital service quality in the context of Iranian health care market

Noorossana, Rassoul; Delshad, Adel Talaei; Nayebpour, … - In: International journal of operations and quantitative … 27 (2021) 3, pp. 287-302

Persistent link: https://www.econbiz.de/10013362104