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Web-based information systems success : testing the antecedents of online customer satisfaction

Bellaaj, Moez - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 129-145

Persistent link: https://www.econbiz.de/10010205078

Understanding the WOM behaviour of e-service users : an empirical study in online travel services

Li, Hongxiu; Suomi, Reima - In: International journal of networking and virtual … 16 (2016) 3, pp. 221-235

Persistent link: https://www.econbiz.de/10011654293

Positive customer churn : an application to online dating

Dechant, Andrea; Spann, Martin; Becker, Jan U. - In: Journal of service research 22 (2019) 1, pp. 90-100

Persistent link: https://www.econbiz.de/10012005779

The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)

Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457

Persistent link: https://www.econbiz.de/10010198163

Platform quality factors influencing content providers' loyalty

Kim, Junic - In: Journal of retailing and consumer services 60 (2021), pp. 1-8

Persistent link: https://www.econbiz.de/10012502736

Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews

Ha Nguyen Thi Thu; Vinh Ho Ngoc; Tuan Tran Minh; Binh … - In: International journal of business information systems : … 44 (2023) 2, pp. 249-267

Persistent link: https://www.econbiz.de/10014437130

Ecological hotels' customer satisfaction through text mining of online reviews : a case of Ecuador hotels

Brito, Yahaira Lisbeth Moreno; Ban, Hyun-Jeong; Kim, … - In: Journal of hospitality and tourism insights 7 (2024) 3, pp. 1532-1552

Persistent link: https://www.econbiz.de/10015052972

Teacher Grading Platforms in Web 2.0 (Der Digitale Pranger – Die Benotung von Lehrern im Zeitalter des Web 2.0)

Schmitz, Sandra - 2014

The internet has brought about many exciting opportunities for an easy and convenient exchange of information worldwide. The number of forums and online portals allowing users to give and discuss their opinions on a wide variety of products is rapidly rising. While at first the focus was on the...

Persistent link: https://www.econbiz.de/10014178936

The web : testing impact on individual productivity of users

Leonard, Lori N. K.; Riemenschneider, Cynthia K. - In: Journal of internet commerce 12 (2013) 1/4, pp. 247-267

Persistent link: https://www.econbiz.de/10010248376

Towards a unified customer experience in online shopping environments : antecedents and outcomes

Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119

Persistent link: https://www.econbiz.de/10011558938

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