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Co-creation and service recove...
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Vázquez Casielles, Rodolfo
45
Varela Neira, Concepción
21
Iglesias, Víctor
19
Iglesias Argu͏̈elles, Víctor
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Casielles, Rodolfo Vázquez
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1
Manufacturer-distributor relationships : role of relationship-specific investment and dependence types
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The journal of business & industrial marketing
32
(
2017
)
8
,
pp. 1245-1260
Persistent link: https://www.econbiz.de/10011802895
Saved in:
2
Explaining customer satisfaction with complaint handling
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 88-112
Persistent link: https://www.econbiz.de/10008696425
Saved in:
3
Comportamiento de abandono de la relación de un cliente con la empresa en un contexto de fallo y recuperación del servicio
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Cuadernos de economía y dirección de la empresa : CEDE
40
(
2009
),
pp. 143-169
Persistent link: https://www.econbiz.de/10003925920
Saved in:
4
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
5
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
Saved in:
6
Collaborative manufacturer-distributor relationships : the role of governance, information sharing and creativity
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The journal of business & industrial marketing
28
(
2013
)
8
,
pp. 620-637
Persistent link: https://www.econbiz.de/10010222180
Saved in:
7
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
8
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
9
The effect of perceived value and switching barriers on customer price tolerance in industrial energy markets
García-Acebrón, Constantino
;
Vázquez Casielles, Rodolfo
- In:
Journal of business-to-business marketing
17
(
2010
)
4
,
pp. 317-335
Persistent link: https://www.econbiz.de/10008856526
Saved in:
10
Why didn't it work out? : the effects of attributions on the efficacy of recovery strategies
Iglesias Argu͏̈elles, Víctor
;
Varela-Neira, Conceptión
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 700-724
Persistent link: https://www.econbiz.de/10011392207
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