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Service Quality and Internet Banking : Perceptions of Maltese Retail Bank Customers
Camilleri, Silvio John - 2017
demanding and financially-literate. We use various service quality dimensions, in order to garner bank customers' opinions as to …
Persistent link: https://www.econbiz.de/10012960852
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Loyalty and Satisfaction Construct in Retail Banking - An Empirical Study on Bank Customers
Shamsuddoha, Mohammad - 2009
This study investigates customer satisfaction as the most important factor behind loyalty in retail banking. Various study showed that satisfaction plays an important role to establish loyal customer base. This study points out that satisfaction and loyalty relationship is critical for retail...
Persistent link: https://www.econbiz.de/10012765896
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Diagnosing the impact of retail bank customers' perceived justice on their service recovery satisfaction and post-purchase behaviours : an empirical study in financial centre of mi...
Nadiri, Halil - In: Economic research 29 (2016) 1, pp. 193-216
Persistent link: https://www.econbiz.de/10012221585
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Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge; Trujillo, Andrea - In: Journal of retailing and consumer services 20 (2013) 6, pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
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Exploring the value dimensions and their impact on customer loyalty in Indian banking services
Sahoo, Debajani; Teland, Achyut - In: Theoretical economics letters 9 (2019) 6, pp. 1938-1954
Persistent link: https://www.econbiz.de/10012239814
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A meta-analysis of customer loyalty in the banking services industry
Valipour, Ali; Noraei, Mahmoud; Kavosh, Kamyar - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10012106933
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Service quality management in retail banking with reference to satisfaction and switching intentions of the customers
Goplani, Rashi - In: The IUP journal of marketing management : IJMM 16 (2017) 4, pp. 7-19
Persistent link: https://www.econbiz.de/10011854034
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The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik - In: Journal of financial services marketing : JFSM 23 (2018) 1, pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
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E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies
Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55
Persistent link: https://www.econbiz.de/10012183249
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A; Moongela, Hilma - In: Journal of contemporary management : JMC 8 (2017) 4, pp. 69-80
Persistent link: https://www.econbiz.de/10011798765