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Psychological capital in the q...
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70
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53
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52
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45
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Prybutok, Victor R.
43
Rivkin, Steven G.
43
Wirtz, Jochen
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Law, Chun Hung Roberts
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Mattoo, Aaditya
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Mittal, Vikas
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Gil Saura, Irene
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38
Brekke, Kurt R.
37
Hyun, Sunghyup Sean
37
Prentice, Catherine
37
Gursoy, Dogan
36
Shahin, Arash
36
Usman, Osly
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Witell, Lars
36
Wong, IpKin Anthony
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Corsten, Hans
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Gravelle, Hugh
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Gustafsson, Anders
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Kaiser, Ulrich
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Rahman, Zillur
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Auditing : a journal of practice & theory
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Services marketing quarterly
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Cogent business & management
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Journal of air transport management
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The TQM journal : the international review of organizational improvement
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Journal of service management
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International journal of productivity and quality management : IJPQM
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Industrial marketing management : the international journal for industrial and high-tech firms
148
Tourism management perspectives : TMP
145
International journal of services and operations management
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International journal of quality and service sciences
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Discussion paper series / IZA
131
International journal of quality & reliability management
128
International journal of production economics
118
Asia Pacific journal of marketing and logistics
117
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
117
Health care management review : HCM review
113
Total quality management & business excellence
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Tourism economics : the business and finance of tourism and recreation
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Managing service quality : MSQ ; an international journal
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ECONIS (ZBW)
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RePEc
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USB Cologne (EcoSocSci)
821
EconStor
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BASE
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1
The value of measuring customer satisfaction
Cho, Jihoon
;
Aribarg, Anohca
;
Manchanda, Puneet
-
2017
-
This version: January 2017
Persistent link: https://www.econbiz.de/10011741909
Saved in:
2
Assessment of service innovation in the quick service restaurants
Sarangal, Rajani Kumari
;
Singh, Rajesh
- In:
International journal of business innovation and …
32
(
2023
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014438450
Saved in:
3
Mediating role of customer experience between innovation and performance : a study of Quick Service Restaurants (QSRs)
Singh, Rajesh
;
Sarangal, Rajani Kumari
;
Sharma, Priyanka
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 239-269
Persistent link: https://www.econbiz.de/10012583749
Saved in:
4
Applying mixed methods to identify what drives quick service restaurant's customer satisfaction at the unit-level
Mathe-Soulek, Kimberly
;
Slevitch, Lisa
;
Dallinger, Ioana
- In:
International journal of hospitality management
50
(
2015
),
pp. 46-54
Persistent link: https://www.econbiz.de/10011387958
Saved in:
5
Consumer perceptions of quick service restaurants
Mason, Kevin
;
Jones, Stephen
;
Benefield, Mike
;
Walton, Jim
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 109-116
Persistent link: https://www.econbiz.de/10010241891
Saved in:
6
Shopping behaviour and consumer choice in branded vegetarian food restaurants
Catherine, S.
;
Magesh, R.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 431-437
Persistent link: https://www.econbiz.de/10011419848
Saved in:
7
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
8
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
9
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
10
Revisiting the service recovery paradox in the restaurant industry
Kim, Jong-Hyeong
;
Du, Wenxuan
;
Youn, Hyewon
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
3
,
pp. 437-453
Persistent link: https://www.econbiz.de/10013163343
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