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Impact of hotel attributes, service quality and brand image on customer satisfaction among diners at a fine dine restaurant : evidence from India
Rai, Hithesh; Prabhu, H. Mahesh - In: International journal of business excellence : IJBEX 26 (2022) 4, pp. 425-437
Persistent link: https://www.econbiz.de/10013198315
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Perceptions of customers regarding their expectations of service quality in South African full-service restaurants
Naude, Petro; Rudansky-Kloppers, Sharon - In: International business and economics research journal 15 (2016) 2, pp. 55-67
Persistent link: https://www.econbiz.de/10011701215
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Effects of service quality and customer satisfaction on repurchase intention in restaurants on University of Cape Coast Campus
Mensah, Ishmael; Mensah, Rebecca Dei - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 4 (2018) 1, pp. 27-36
Persistent link: https://www.econbiz.de/10011892717
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The strategic management as a factor of customer satisfaction in the foodservice industry in Sarajevo canton
Gursel, Ferda; Busatlić, Senad; Ketin, Sonja; … - In: Management 14 (2019) 3, pp. 237-248
Persistent link: https://www.econbiz.de/10012199823
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The role of sacrifice and service quality in the Indian restaurant industry
Kushwah, Prabhat Kumar Singh; Singh, Pankaj Kumar - In: International journal of business excellence : IJBEX 23 (2021) 2, pp. 153-170
Persistent link: https://www.econbiz.de/10012506643
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Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah; Walker, Dale; Claver, Jimbo H. - In: International journal of electronic customer … 13 (2022) 3, pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
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Service quality evaluation : moderating influences of first-time and revisiting customers
Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440
Persistent link: https://www.econbiz.de/10011854071
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The impact of internal marketing on employee job satisfaction and customer satisfaction : empirical evidence from restaurant industry of Saudi Arabia
Sohail, M. Sadiq - In: Middle East journal of management : MEJM 5 (2018) 4, pp. 321-339
Persistent link: https://www.econbiz.de/10011979554
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Role of customer satisfaction as a mediator between sensory marketing and customer loyalty : a case of Pakistani restaurant industry
Satti, Zoya Wajid; Babar, Samreen Fahim; Parveen, Shagufta - In: Journal of international food & agribusiness marketing 35 (2023) 5, pp. 559-581
Persistent link: https://www.econbiz.de/10014444377