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The role of E-quality within the consumer dexision making process

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Service quality versus service experience : an empirical examination of the consequential effects in B2B services

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An integrated model of customer experience, perceived value, satisfaction, and loyalty in electronic stores

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Re-examining the relationships among perceived quality, value, satisfaction, and destination loyalty : a higher-order structural model

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Factors that influence consumer loyalty of services acquired via the internet in Mexico

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Enjoying loyalty : the relationship between service quality, customer satisfaction, and behavioral intentions in public transit

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A relationship marketing perspective on delight, its antecedents and outcomes in a banking context

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Enhancing patronage intention on online fashion industry in Indonesia : the role of value co-creation, brand image, and e-service quality

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Value co-creation has become an essential strategy in business that encourages customer involvement in creating products that meet customer demands and have superior value. Brand image and e-service quality are still important factors that influence customer decision making in purchasing...

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