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The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service

Le Nguyen Hau; Pham Ngoc Tram Anh; Pham Ngoc Thuy; Tran … - In: Journal of economic development 23 (2016) 2, pp. 100-119

Persistent link: https://www.econbiz.de/10011647701

An empirical examination of customer experience co-creation model in banking self service technologies

Agrawal, Amit Kumar; Nagendra, Asha; Divekar, Rajiv; … - In: International journal of business information systems : … 29 (2018) 2, pp. 268-280

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Comparative analysis of attributions from customer experiences and journeys

Gilliam, David A.; Preston, Teresa; Rockwell, Casey C.; … - In: International journal of market research 64 (2022) 5, pp. 672-698

Persistent link: https://www.econbiz.de/10013389119

The effect of e-commerce livestreaming services on customer loyalty : a test of the chain mediation model

Ye, XinMei; Hira Batool; Huang, Shi-Zheng - In: Journal of innovation and entrepreneurship : JIE 12 (2023), pp. 1-21

variable, customer engagement and value co-creation as intermediary variables, and customer loyalty as the dependent variable …. This paper explores the evolution from e-commerce livestreaming to customer loyalty. The target sample consists of 475 … loyalty. Customer engagement does not singularly mediate between e-commerce livestreaming and customer loyalty, while value co …

Persistent link: https://www.econbiz.de/10014496952

How does customer psychological empowerment affect value co-creation? : an empirical study of travel agencies in Mainland China

Hu, Xiaoping; Li, Xi - In: Asia Pacific business review 28 (2022) 3, pp. 431-459

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Repurchase loyalty for customer social co-creation e-marketplaces

Kang, Ju-Young M. - In: Journal of fashion marketing and management 18 (2014) 4, pp. 452-464

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Relationship between service quality, consumer values, satisfaction and loyalty : an empirical study of a shopping mall

Campos, Domingos Fernandes; Barros, Kelson Wagner da Silva - In: International journal of services and operations … 39 (2021) 4, pp. 541-562

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Enhancing customer satisfaction through quality management practices

Harish U. C.; Subha, M. V. - In: International journal of applied business and economic … 13 (2015) 2, pp. 923-935

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The influence of servant leadership on restaurant employee engagement

Carter, Danon; Baghurst, Timothy - In: Journal of business ethics : JOBE 124 (2014) 3, pp. 453-464

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An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store

Prakash, N.; Somasundaram, R.; Krishnamoorthy, V. - In: International journal of services and operations management 30 (2018) 4, pp. 505-519

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