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Qualitätsstandards HotelOptimi...
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Service quality
21,830
Dienstleistungsqualität
21,077
Prozessmanagement
12,665
Business process management
10,945
Customer satisfaction
6,743
Hotel industry
6,638
Kundenzufriedenheit
6,558
Hotellerie
6,549
Consumer behaviour
5,184
Konsumentenverhalten
5,139
Relationship marketing
4,529
Beziehungsmarketing
4,516
Qualitätsmanagement
3,849
Quality management
3,717
Theorie
3,123
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3,087
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2,568
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2,561
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2,366
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2,366
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2,337
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2,326
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2,291
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2,186
Health care
1,831
Gesundheitsversorgung
1,804
Gesundheitswesen
1,441
Health care system
1,418
Product quality
1,314
Produktqualität
1,303
Customer service
1,237
Dienstleistungssektor
1,231
Service industry
1,225
Organizational change
1,208
Organisatorischer Wandel
1,207
Supply chain
1,196
service quality
1,196
Lieferkette
1,194
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1,176
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1,087
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7,851
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Scheer, August-Wilhelm
95
Han, Heesup
86
Siciliani, Luigi
77
Becker, Jörg
73
Law, Chun Hung Roberts
63
Karatepe, Osman M.
60
Mattila, Anna S.
57
Propper, Carol
55
Straume, Odd Rune
52
Vom Brocke, Jan
51
Bruhn, Manfred
50
Rosemann, Michael
48
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Prybutok, Victor R.
41
Jang, Soocheong
39
Brekke, Kurt R.
37
Yang, Yang
37
Prentice, Catherine
36
Gravelle, Hugh
35
Kim, Woo Gon
35
Röglinger, Maximilian
35
Aalst, Wil van der
34
Antony, Jiju
34
Shahin, Arash
33
Law, Rob
31
Okumus, Fevzi
31
Loos, Peter
30
Mendling, Jan
30
Wong, IpKin Anthony
30
Gil Saura, Irene
29
McColl-Kennedy, Janet R.
29
Pathak, Parag A.
29
Schwartz, Zvi
29
Wildemann, Horst
29
Hanushek, Eric A.
28
Krcmar, Helmut
28
Moormann, Jürgen
28
Qu, Hailin
28
Slack, Nigel
28
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National Bureau of Economic Research
190
Springer Fachmedien Wiesbaden
71
IGI Global
54
World Bank
43
OECD
42
International Monetary Fund
31
International Monetary Fund (IMF)
27
Verlag Dr. Kovač
27
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
25
Springer-Verlag GmbH
22
De Gruyter Oldenbourg
19
World Bank Group
18
Hochschulrektorenkonferenz
17
Technische Universität <München> / Lehrstuhl für Fördertechnik Materialfluß Logistik
17
Nomos Verlagsgesellschaft
14
Shaker Verlag
14
Books on Demand GmbH <Norderstedt>
13
Logos Verlag Berlin
13
Edward Elgar Publishing
10
HAL
9
Deutsches Institut für Normung
8
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7
Europäische Kommission
7
Friedrich-Schiller-Universität Jena
7
International Labour Organization (ILO), United Nations
7
Springer International Publishing
7
Taylor and Francis.
7
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7
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7
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6
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6
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6
ToKnowPress
6
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6
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6
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6
Wiley-VCH
6
Carl Hanser Verlag
5
Center for Urban & Real Estate Management <Zürich>
5
Christian-Albrechts-Universität zu Kiel
5
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International journal of hospitality management
1,246
International journal of contemporary hospitality management
444
International journal of production research
430
Tourism management : research, policies, practice
364
The service industries journal
355
Journal of retailing and consumer services
352
Business process management journal
336
Journal of business research : JBR
312
Journal of hospitality marketing & management
294
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
292
SpringerLink / Bücher
265
The journal of services marketing
219
Journal of travel and tourism marketing
201
International journal of productivity and quality management : IJPQM
200
Working paper / National Bureau of Economic Research, Inc.
192
NBER working paper series
189
Auditing : a journal of practice & theory
176
The TQM journal : the international review of organizational improvement
176
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
175
Tourism economics : the business and finance of tourism and recreation
175
NBER Working Paper
170
International journal of production economics
163
International journal of quality & reliability management
161
Services marketing quarterly
148
International journal of services and operations management
144
Journal of air transport management
141
Service business
138
Journal of Services Marketing
130
International journal of business process integration and management : IJBPIM
129
International journal of quality and service sciences
127
Tourism management perspectives : TMP
121
European journal of operational research : EJOR
117
Total quality management & business excellence
117
Cogent business & management
116
Quality management journal : QMJ
110
International journal of business information systems : IJBIS
109
Health care management review : HCM review
108
Journal of service research : JSR
108
Manufacturing & service operations management : M & SOM
108
Journal of hospitality and tourism insights
104
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ECONIS (ZBW)
38,571
USB Cologne (EcoSocSci)
1,103
Other ZBW resources
931
RePEc
686
EconStor
350
USB Cologne (business full texts)
125
BASE
99
OLC EcoSci
30
ArchiDok
4
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1
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10
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date (oldest first)
1
Innovative methodology for the development of operational management standards in the hotel business
Kharenko, Dmytro
;
Titomir, Ludmila
;
Markovska, Anastasiia
- In:
Technology audit and production reserves
1
(
2023
)
4/69
,
pp. 36-41
Persistent link: https://www.econbiz.de/10014388613
Saved in:
2
Service quality, image and loyalty towards Malaysian hotels
Cham Tat Huei
;
Easvaralingam, Yalini
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 267-281
Persistent link: https://www.econbiz.de/10009734557
Saved in:
3
Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung
;
Chen, Mei-liang
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
Saved in:
4
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
5
Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni
;
Knox, Dan
;
Prabhakar, Guru
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
Saved in:
6
Studying the effect of perceived service quality on repurchase intention : evidence from hotels in Mashhad, Iran
Ahadmotlaghi, Ehsan
;
Moghaddam, Mohammad Ali Nakhaei
- In:
International journal of economic perspectives : IJEP
11
(
2017
)
1
,
pp. 905-911
Persistent link: https://www.econbiz.de/10011764081
Saved in:
7
Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman
;
Rafikul Islam
- In:
International journal of business and systems research
12
(
2018
)
4
,
pp. 365-390
Persistent link: https://www.econbiz.de/10011960592
Saved in:
8
Evaluation of customer satisfaction attributes on hospitality services
Otoo, Frank Nana Kweku
;
Kaur, Manpreet
;
Ameyaw, Godfred …
-
2022
Persistent link: https://www.econbiz.de/10013407364
Saved in:
9
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
10
Business process management in hotel industry : a proposed framework for operating processes
Krstić, Bojan
;
Kahrović, Ernad
;
Stanišić, Tanja
- In:
Ekonomika : međunarodni časopis za ekonomsku teoriju …
61
(
2015
)
4
,
pp. 21-34
Persistent link: https://www.econbiz.de/10011429972
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