Similar Search Results

Müller-Hagedorn, Lothar (ed.) - 1999

Persistent link: https://www.econbiz.de/10001399051

Service quality and customer delight : considering the mediating role of satisfaction and loyalty

Nazeri, Ali; Kazemi, Seyed Mohamad Mehdi; Shahriyari, Rozita - In: International journal of management development : IJMD 2 (2022) 2, pp. 151-165

Persistent link: https://www.econbiz.de/10013256638

Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions

Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253

Persistent link: https://www.econbiz.de/10013194581

The effortless experience : conquering the new battleground for customer loyalty

Dixon, Matthew; Toman, Nick; DeLisi, Rick - 2013

Persistent link: https://www.econbiz.de/10010187290

Sustainability in service quality and customers conformity : drivers of customers loyalty to banks

Islam, Mohammad Tazul; Yesmin, Rexona; Rahman, Lamiya; … - 2021

Persistent link: https://www.econbiz.de/10012484578

Achieving Brand Loyalty in China through After-Sales Services : With a Particular Focus on the Influences of Cultural Determinants

Fraß, Alexander - 2016

This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. In addition, Schwartz's individual level value theory is introduced as a beneficial operationalisation approach to cultural marketing. So, values are modelled as...

Persistent link: https://www.econbiz.de/10012397866

Aftersales-Marketing der Automobilhersteller am Beispiel von Ford in Deutschland

Zillessen, Reinhard - In: Aftersales in der Automobilwirtschaft : Konzepte für …, (pp. 219-237). 2012

Persistent link: https://www.econbiz.de/10011625960

Multivariate hybrid pathways for creating exceptional customer experiences

Thomas, Ashish - In: Business process management journal 23 (2017) 4, pp. 822-829

Persistent link: https://www.econbiz.de/10011723281

Effects of employees' positive affective displays on customer loyalty intentions : an emotions-as-social-information perspective

Wang, Ze; Singh, Surendra N.; Li, Yexin Jessica; … - In: Academy of Management journal : AMJ 60 (2017) 1, pp. 109-129

Persistent link: https://www.econbiz.de/10011670969

Frontline employees' innovative service behavior as key to customer loyalty : insights into FLEs' resource gain spiral

Stock-Homburg, Ruth; Jong, Ad de; Zacharias, Nicolas A. - In: The journal of product innovation management : an … 34 (2017) 2, pp. 223-245

Persistent link: https://www.econbiz.de/10011684888