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Measuring service quality in t...
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101
Identifying service quality dimensions as antecedents to customer satisfaction in retail banking
Culiberg, Barbara
;
Rojšek, Iča
- In:
Economic and business review : EBR
12
(
2010
)
3
,
pp. 151-166
Persistent link: https://www.econbiz.de/10011617281
Saved in:
102
Factors influencing customer choice in selection of banks in Kuwait
AlNajem, Mohamad N.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 142-153
Persistent link: https://www.econbiz.de/10011976337
Saved in:
103
Need of measuring service quality in hospitality education : a conceptual framework
Ghosh, Pratik
;
Jhamb, Deepika
- In:
International journal of business and globalisation : IJBG
32
(
2022
)
2/3
,
pp. 206-222
Persistent link: https://www.econbiz.de/10014232552
Saved in:
104
The drivers of customer satisfaction and loyalty in automotive aftermarket industry
Chandel, Jyoti Kumar
;
Mohiuddin, Syed Aulia
;
Mishra, G. P.
- In:
International journal of business excellence : IJBEX
29
(
2023
)
3
,
pp. 351-371
Persistent link: https://www.econbiz.de/10014294167
Saved in:
105
The effect of reliability and empathy on customer satisfaction : a survey of PT Telkom Indonesia's IndiHome customers
Widagdo, Suwignyo
;
Handayani, Yuniorita Indah
; …
- In:
Human systems management : HSM
43
(
2024
)
2
,
pp. 181-194
Persistent link: https://www.econbiz.de/10014519480
Saved in:
106
Measurement
of e-banking services quality : an empirical experimentation in Jordan
Alawneh, Ali
;
Al Diabat, Mofleh
- In:
International journal of business information systems : …
23
(
2016
)
4
,
pp. 522-542
Persistent link: https://www.econbiz.de/10011637564
Saved in:
107
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
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108
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
109
The roles of customer orientation and employee orientation contribute to service quality and new service success
Trongpanich, Wannee
;
Kanchana Sukanthasirikul
- In:
Journal of international business and economics : JIBE
14
(
2014
)
2
,
pp. 37-46
Persistent link: https://www.econbiz.de/10010407294
Saved in:
110
Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita
;
Muskat, Birgit
;
Muskat, Matthias
- In:
Journal of vacation marketing : an international journal
20
(
2014
)
4
,
pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
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