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The effects of service crises and recovery resources on market reactions : an event study analysis on data breach announcements
Rasoulian, Shahin; Grégoire, Yany; Legoux, Renaud; … - In: Journal of service research 26 (2023) 1, pp. 44-63
Persistent link: https://www.econbiz.de/10014246193
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Balancing the score : the financial impact of resource dependence on symphony orchestras
McGrath, Tara; Legoux, Renaud; Sénécal, Sylvain - In: Journal of cultural economics 41 (2017) 4, pp. 421-439
Persistent link: https://www.econbiz.de/10011796169
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How can firms stop customer revenge? : the effects of direct and indirect revenge on post-complaint responses
Grégoire, Yany; Ghadami, Fateme; Laporte, Sandra; … - In: Journal of the Academy of Marketing Science 46 (2018) 6, pp. 1052-1071
Persistent link: https://www.econbiz.de/10011951624
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Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu; Suri, Anshu; Nguyen, Nguyen; Grégoire, Yany - In: Journal of business research : JBR 153 (2022), pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
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An extended health belief model for COVID-19 : understanding the media-based processes leading to social distancing and panic buying
Radanielina-Hita, Marie Louise; Grégoire, Yany; … - In: Journal of the Academy of Marketing Science 51 (2023) 1, pp. 132-152
Persistent link: https://www.econbiz.de/10013493155
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When customer love turns into lasting hate : the effects of relationship strenght and time on customer revenge and avoidance
Grégoire, Yany; Tripp, Thomas M.; Legoux, Renaud - In: Journal of marketing 73 (2009) 6, pp. 18-32
Persistent link: https://www.econbiz.de/10003901072
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When your best customers become your worst enemies : does time really heal all wounds?
Grégoire, Yany; Tripp, Thomas M.; Legoux, Renaud - In: GfK marketing intelligence review : Marketingforschung … 3 (2011) 1, pp. 26-35
Persistent link: https://www.econbiz.de/10009007733
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What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Grégoire, Yany; Legoux, Renaud; Tripp, Thomas M.; … - In: Journal of business ethics : JOBE 160 (2019) 1, pp. 167-188
Persistent link: https://www.econbiz.de/10012121284
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When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance
Grégoire, Yany; Tripp, Thomas M.; Legoux, Renaud - In: Journal of marketing 73 (2009) 6, pp. 18-32
Persistent link: https://www.econbiz.de/10008328603
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When your best customers become your worst enemies : does time really heal all wounds?
Grégoire, Yany; Tripp, Thomas M.; Legoux, Renaud - In: GfK marketing intelligence review 3 (2011) 1, pp. 26-35
Persistent link: https://www.econbiz.de/10009893821