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Encouraging tourist citizenship behavior through resource uniqueness and service quality : the mediating role of emotions
Liu, Lin; Cui, Tingting; Wu, Jinnan; Cao, Ruilan; Ye Ye - In: Journal of vacation marketing 27 (2021) 1, pp. 45-60
Persistent link: https://www.econbiz.de/10012426213
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Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora; Laškarin Ažić, Marina - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
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The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City
Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023
Persistent link: https://www.econbiz.de/10014480131
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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Dispositional approach to customer satisfaction and behavior
Burns, Gary N.; Bowling, Nathan A. - In: Journal of business and psychology 25 (2010) 1, pp. 99-107
Persistent link: https://www.econbiz.de/10003955853
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Cultural differences in the customer perception of crowded restaurant : emotion, intolerance and perceived price
Kim, Dae-young; Lee, Kwang-ho - In: International journal of revenue management : IJRM 4 (2010) 3/4, pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
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Desired privacy and the impact of crowding on customer emotions and approach-avoidance responses : waiting in a virtual reality restaurant
Hwang, Johye; Yoon, So-yeon; Bendle, Lawrence J. - In: International journal of contemporary hospitality management 24 (2012) 2, pp. 224-250
Persistent link: https://www.econbiz.de/10009544853
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The effect of managerial practice on employee-perceived service quality : the role of emotional satisfaction
Slåtten, Terje - In: Managing service quality : MSQ ; an international journal 19 (2009) 4, pp. 431-455
Persistent link: https://www.econbiz.de/10009525075