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E-service quality : a study of online shoppers in India

Kandulapati, Suresh; Bellamkonda, Raja Shekhar - In: American journal of business : applying research to … 29 (2014) 2, pp. 178-188

Persistent link: https://www.econbiz.de/10010392800

Modelling e-service quality and its consequences in India : an SEM approach

Gera, Rajat - In: Journal of research in interactive marketing : … 5 (2011) 2/3, pp. 203-225

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Preferences of Indian consumers towards attributes of online shopping websites : a conjoint analysis

Aggarwal, Aanchal - In: International journal of public sector performance … 6 (2020) 5, pp. 605-621

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Impact of changing consumer lifestyles and website quality on online satisfaction and loyalty : an emerging market framework

Pandey, Shweta; Chawla, Deepak - In: International journal of Indian culture and business … 12 (2016) 1, pp. 50-71

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E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers

Kumar, Vikas; Ayodeji, Ogunmola Gabriel - In: Journal of retailing and consumer services 59 (2021), pp. 1-11

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Customer Preferences for Different Service Quality Dimensions in Selected E-Commerce Websites in India

Sharma, Anjali; Bahl, Dr. Sanjay - 2020

customers visit and transact with a website is to provide them a service that meets their expectations and satisfies them. The e … perceived ease of use, perceived privacy, perceived website design, perceived personalization, perceived assurance, perceived … revealed that the website service quality dimensions have a dominant effect on customer perceived service quality, leading to …

Persistent link: https://www.econbiz.de/10014102115

Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty

Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484

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Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study

Francis, Princy; Sudeep, S.; Kumar, Alok - In: International journal of Indian culture and business … 24 (2021) 1, pp. 81-102

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E-banking service quality and customer satisfaction : an exploratory study on India

Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247

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Determinants of customer satisfaction with the online shopping environment : evidence from India

Gupta, Sahil; Aggarwal, Arun; Mittal, Amit; Chand, … - In: International journal of business and globalisation : IJBG 31 (2022) 3, pp. 328-339

Persistent link: https://www.econbiz.de/10013476768