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Consumer's perception of webiste service quality : an empirical study

Ahmad, Asad; Rahman, Obaidur; Khan, Mohammed Naved - In: Journal of internet commerce 15 (2016) 2, pp. 125-141

Persistent link: https://www.econbiz.de/10011636454

Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience

Agrawal, Vivek; Seth, Nitin; Seth, Dinesh; Tripathi, Vikas - In: International journal of business information systems : … 32 (2019) 4, pp. 489-506

Persistent link: https://www.econbiz.de/10012159053

Linking logistics service quality, customer satisfaction and customer loyalty : an Indian perspective

Mitra, Toorban - In: Manthan : journal of commerce and management 11 (2024) 1, pp. 105-127

Persistent link: https://www.econbiz.de/10015063522

Electronic governance service quality : a study in the state of Odisha

Patra, Prasant Kumar; Ray, Arun Kumar; Padhy, Ramakrushna; … - In: International journal of services technology and management 21 (2015) 4/5/6, pp. 238-251

Persistent link: https://www.econbiz.de/10011547675

Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty

Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248

Persistent link: https://www.econbiz.de/10012008989

The effect of website design quality and service quality toward repurchase intention in the e-commerce industry : a cross-continental analysis

Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 21 (2019) 2, pp. 187-222

Persistent link: https://www.econbiz.de/10012106901

For Indian online shoppers, have saying and doing parted ways?

Mishra, Manit - In: Psychology & marketing 35 (2018) 1, pp. 5-19

Persistent link: https://www.econbiz.de/10011970166

Trust and product as moderators in online shopping behavior : evidence from India

Davis, Felicita; Gnanasekar, Manoj Britto Francis; … - In: South Asian journal of marketing 2 (2021) 1, pp. 28-50

556 respondents from three major cities (Hyderabad, Chennai and Bangalore) in the southern part of India using structured … not many studies are available in India to empirically examine the moderating relationships of trust and product in …

Persistent link: https://www.econbiz.de/10013341302

Measuring service quality perceptions of Indian e-retailers : an evaluative study

Chavadi, Chandan Andanesh; Menon, Sindhu R.; Sirothiya, … - In: Metamorphosis : a journal of management research 18 (2019) 2, pp. 92-102

Persistent link: https://www.econbiz.de/10013384345

The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market

Shaikh, Ateeque; Banerjee, Shubhomoy; Singh, Baljeet - In: Services marketing quarterly 44 (2023) 2/3, pp. 121-141

Persistent link: https://www.econbiz.de/10014320365