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Chinese customers' evaluation of travel website quality : a decision-tree analysis

Sun, Ping; Cárdenas, David A.; Harrill, Rich - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 476-497

Persistent link: https://www.econbiz.de/10011499274

Analysis of e-service quality through online shopping

Al-Nasser, Mohammad; Islam, Rabiul; Irwan Shah Zainal Abidin - In: Research journal of business management 9 (2015) 3, pp. 422-442

Persistent link: https://www.econbiz.de/10011414079

Designing satisfying service encounters : website versus store touchpoints

Bolton, Ruth N.; Gustafsson, Anders; Tarasi, Crina O.; … - In: Journal of the Academy of Marketing Science 50 (2022) 1, pp. 85-107

Persistent link: https://www.econbiz.de/10012819742

Impact of website interface on customer experience and engagement intention in online hotel booking

Le, Tran-Thien-Y.; Chen, Ja-Shen - In: International journal of information systems in the … 14 (2022) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10012799971

Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail

Veloso, Cláudia Miranda; Magueta, Daniel; Sousa, Bruno; … - In: Inventi impact: retailing & consumer services (2021) 1, pp. 28-42

Persistent link: https://www.econbiz.de/10012601930

Brand Image, Perceived Quality, Ease Of Use, Trust, Price, Service Quality On Customer Satisfaction And Purchase Intention Of Blibli Website With Digital Technology As Dummy Variab...

Djakasaputra, Arifin; Pramono, Rudy; Hulu, Edison - 2021

The purpose of this study is to analyze whether ease of use has a significant effect on customer satisfaction, to analyze whether trust has a significant effect on customer satisfaction, to analyze whether service quality has a significant effect on customer satisfaction, to analyze whether...

Persistent link: https://www.econbiz.de/10013221345

Developing and validating a multidisciplinary scale of e-retailing website elements

Alnawas, Ibrahim; Al Khateeb, Amr - In: Journal of retailing and consumer services 66 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013209668

The impact of e-service on hotels' booking : adjusted TAM framework for customers' intentions to book hotels online

Vrontis, Demetris; Massoud, Mazen; Dennaoui, Hassan; El … - In: Global business & economics review 26 (2022) 3, pp. 285-313

Persistent link: https://www.econbiz.de/10013193843

Effects of perceived service quality, website quality, and reputation on purchase intention : the mediating and moderating roles of trust and perceived risk in online shopping

Qalati, Sikandar Ali; Vela, Esthela Galvan; Dakhan, … - In: Cogent business & management 8 (2021) 1, pp. 1-20

. Specifically, it examines the relationship between perceived service quality, perceived website quality, and perceived reputation … stronger when perceived risk is high. Trust significantly mediates the relationship between perceived service quality, website …

Persistent link: https://www.econbiz.de/10012669005

Delighting consumers click by click : antecedents and effects of delight online

Bartl, Christopher; Gouthier, Matthias H. J.; Lenker, Markus - In: Journal of service research : JSR 16 (2013) 3, pp. 386-399

Persistent link: https://www.econbiz.de/10009782120