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Factors influencing consumer l...
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Consumer behaviour
83,830
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81,381
Relationship marketing
26,428
Beziehungsmarketing
25,753
Service quality
21,800
Dienstleistungsqualität
21,047
Customer satisfaction
15,560
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14,955
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14,730
Kundenzufriedenheit
13,974
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11,101
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10,900
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10,815
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9,882
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9,193
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8,937
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8,873
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8,745
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7,911
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7,902
Brand image
7,543
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7,478
Mobilkommunikation
7,008
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6,968
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6,581
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6,578
Online-Handel
6,469
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6,453
Vertrauen
6,411
Confidence
6,194
Online-Marketing
5,694
Internet marketing
5,672
Electronic Commerce
5,546
E-commerce
5,246
Einzelhandel
4,977
Corporate reputation
4,962
Firmenimage
4,948
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4,936
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4,828
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Bruhn, Manfred
176
Press, World Trade
174
Homburg, Christian
172
Oswald, Andrew J.
161
Han, Heesup
157
Bauer, Hans H.
142
Huber, Frank
142
Clark, Andrew E.
138
Mattila, Anna S.
136
Herrmann, Andreas
126
Wiedmann, Klaus-Peter
125
Belk, Russell W.
119
Stutzer, Alois
119
Frey, Bruno S.
111
Phau, Ian
109
Grunert, Klaus G.
105
Haucap, Justus
105
Sheth, Jagdish N.
104
Blanchflower, David G.
102
Kumar, V.
102
Grewal, Dhruv
101
Asongu, Simplice
97
Powdthavee, Nattavudh
96
Walsh, Gianfranco
96
Verhoef, Peter C.
92
Khare, Arpita
88
Welsch, Heinz
88
Dwivedi, Yogesh Kumar
87
Gierl, Heribert
87
Lusk, Jayson L.
85
Karlan, Dean
84
Melewar, T. C.
84
Spiller, Achim
84
Usman, Osly
84
Foxall, Gordon R.
83
Loureiro, Sandra Maria Correia
82
Helliwell, John F.
81
Svensson, Göran
79
Wagner, Gert G.
79
Udry, Christopher
78
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National Bureau of Economic Research
915
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262
OECD
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World Bank
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Inter-American Development Bank
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Verlag Dr. Kovač
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39
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39
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38
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36
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35
Weltbank
34
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
33
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
33
International Energy Agency
30
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29
Information Resources Management Association
28
CESifo
27
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26
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26
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26
Universität Mannheim
26
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
25
Tilburg University, Center for Economic Research
24
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2,670
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2,298
International journal of hospitality management
1,187
NBER working paper series
911
SpringerLink / Bücher
797
Working paper / National Bureau of Economic Research, Inc.
796
International journal of consumer studies
792
Discussion paper series / IZA
756
Psychology & marketing
756
NBER Working Paper
705
Telecommunications policy : the international journal of digital economy, data sciences and new media
678
European Journal of Marketing
647
Industrial marketing management : the international journal for industrial and high-tech firms
604
Journal of consumer research : JCR ; an interdisciplinary bimonthly
601
Tourism management : research, policies, practice
572
The service industries journal
568
Journal of Services Marketing
505
Journal of Consumer Marketing
490
Management science : journal of the Institute for Operations Research and the Management Sciences
477
Asia Pacific journal of marketing and logistics
471
Cogent business & management
469
Journal of travel and tourism marketing
466
The journal of services marketing
460
Technological forecasting & social change : an international journal
448
European journal of marketing : EJM
445
The journal of brand management : an international journal
445
Journal of business ethics : JOBE
438
The journal of product & brand management
430
International journal of contemporary hospitality management
421
Journal of the Academy of Marketing Science
419
Journal of marketing management : MM
407
Journal of marketing research : JMR
405
Journal of marketing
400
IZA Discussion Paper
399
Journal of retailing
395
CESifo working papers
393
International Journal of Bank Marketing
384
Journal of economic behavior & organization : JEBO
376
Journal of hospitality marketing & management
376
Journal of economic psychology : research in economic psychology and behavioral economics
359
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ECONIS (ZBW)
158,404
Other ZBW resources
7,692
RePEc
5,543
USB Cologne (EcoSocSci)
2,734
EconStor
2,594
BASE
498
USB Cologne (business full texts)
159
OLC EcoSci
82
ArchiDok
13
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date (oldest first)
1
An integrated framework for customer loyalty in the hotel sector
Tabaku, Elvira
;
Kruja, Drita
- In:
Serbian journal of management : an international …
14
(
2019
)
1
,
pp. 205-221
Persistent link: https://www.econbiz.de/10012138599
Saved in:
2
Antecedents of customer loyalty in mobile phone service : a study from Sub-Saharan Africa
Amponsah, David K.
;
Thompson, W. Frank <Jr.>
;
Mosley, …
- In:
International journal of business and emerging markets …
11
(
2019
)
3
,
pp. 201-224
Persistent link: https://www.econbiz.de/10012153224
Saved in:
3
Research of instrument to measure customer perceived service quality of mobile data service
Su, Qian
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
Saved in:
4
Impact of service recovery, customer
satisfaction
, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
5
The role of customer
trust
, service quality and value dimensions in determining
satisfaction
and loyalty : an empirical study of mobile telecommunication industry in Pakistan
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
; …
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 177-194
Persistent link: https://www.econbiz.de/10011994848
Saved in:
6
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
7
Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer
satisfaction
and loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
8
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
9
The journey of service quality to loyalty : a gender-based multigroup analysis in car-hailing service
Aslam, Wajeeha
;
Arif, Imtiaz
;
Farhat, Kashif
- In:
International journal of business environment : IJBE
15
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10015060978
Saved in:
10
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
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