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Managing quality and customer trust in the e-retailing servicescape
Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257
Persistent link: https://www.econbiz.de/10011849094
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Building loyalty in e-commerce : does consumer income matter?
Ferreira, Viviane Moura Rocha; Parente, Juracy; … - In: International journal of business and systems research … 14 (2020) 1, pp. 74-94
Persistent link: https://www.econbiz.de/10012168745
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The antecedents of repurchase intention in the Indonesian e-commerce marketplace mediating role of trust
Sudirman, Mutiyah Mappeaty; Aisjah, Siti; Rohman, Fatchur - 2022
Persistent link: https://www.econbiz.de/10013445480
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Determinants of long-term orientation in seller e-retailer relationship : a seller perspective in the Indian e-commerce
Bhatnagar, Swati; Yadav, Rajan - In: International journal of business and globalisation : IJBG 36 (2024) 1, pp. 4-26
Persistent link: https://www.econbiz.de/10015057558
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Electronic customer relationship management applications and consumer trust in e-commerce
Lazakidou, Athina; Ilioudi, Stamatia; Siassiakos, … - In: International journal of electronic customer … 2 (2008) 3, pp. 262-275
Persistent link: https://www.econbiz.de/10003779497
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The role of e-sellers' overall reputation on trust formation, purchase intention and purchase satisfaction : a developing country perspective
Shareef, Mahmud Akhter; Kumar, Vinod; Kumar, Uma; … - In: International journal of electronic marketing and … 2 (2008/09) 2, pp. 105-134
Persistent link: https://www.econbiz.de/10003781018
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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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Trust and satisfaction, two stepping stones for successful e-commerce relationships : a longitudinal exploration
Kim, Dan J.; Ferrin, Donald L.; Rao, H. Raghav - In: Information systems research : ISR 20 (2009) 2, pp. 237-257
Persistent link: https://www.econbiz.de/10003869674
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Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.; Shekhar, Vaibhav; Butaney, Bhupin - In: The journal of current research in global business : JCRGB 14 (2011) 21, pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
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A study on e-CRM implementation and e-loyalty at different stages of transaction cycle
Alhaiou, Talhat; Irani, Zahir; Ali, Maged - In: International journal of logistics systems and management 11 (2012) 2, pp. 270-284
Persistent link: https://www.econbiz.de/10009552557