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Exploring E-CRM in Indian banking sector
Sharma, Ridhima; Shastri, Siddharth; Rathore, Jitendra Singh - In: International journal of public sector performance … 6 (2020) 5, pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
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The Effect Of Customer Trust, Satisfaction And Easy On Buying Interest In E-Commerce
Alam, Ananda Anjani; Usman, Osly - 2021
The research entitled "The Effect of Trust, Satisfaction and Ease of Consumers on Purchase Intention in E-commerce" was written by Ananda Anjani Alam, NIM 1709618039 majoring in Office Administration Education, Faculty of Economics, Jakarta State University. This researcher uses a quantitative...
Persistent link: https://www.econbiz.de/10013237726
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Customer loyalty in the online context : understanding trust in different parties
Matos, Celso Augusto de; Curth, Marcelo; Garcia, … - In: Journal of electronic commerce research : JECR 21 (2020) 4, pp. 237-251
Persistent link: https://www.econbiz.de/10012404563
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Effects of online retailer after delivery services on repurchase intention : an empirical analysis of customers' past experience and future confidence with the retailer
Javed, Muhammad Kashif; Wu, Min - In: Journal of retailing and consumer services 54 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012238377
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Customers' loyalty to tablet commerce in Nigeria
Olaleye, Sunday Adewale; Sanusi, Ismaila Temitayo; … - In: African journal of science, technology, innovation and … 12 (2020) 2, pp. 217-229
Persistent link: https://www.econbiz.de/10012255777
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Framework for success of online brand management : a systematic literature review
Bilro, Ricardo Godinho; Loureiro, Sandra Maria Correia - In: World review of entrepreneurship, management and … 12 (2016) 2/3, pp. 300-317
Persistent link: https://www.econbiz.de/10011573434
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The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
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Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.; Seify, M.; Joukar, A. - In: International journal of electronic customer … 9 (2015) 4, pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
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The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.; Román, Sergio; Cuestas, Pedro J.; … - In: Journal of interactive marketing : a quarterly … 47 (2019), pp. 35-52
Persistent link: https://www.econbiz.de/10012060911