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Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees

Sharifi, Seyed Shahin - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 397-426

Persistent link: https://www.econbiz.de/10012176669

Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry

Sreejesh, S.; Anusree, M. R.; Ponnam, Abhilash - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 711-742

Persistent link: https://www.econbiz.de/10012176682

The gender effect on consumer attitudes toward payment methods : the case of online Chinese customers

Ho, Han Chiang; Awan, Mahmood A. - In: Journal of internet commerce 18 (2019) 2, pp. 141-169

Persistent link: https://www.econbiz.de/10012179573

The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study

Viswanathan, Preeti; Singh, Anurupa B.; Gupta, Garima - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 322-337

Persistent link: https://www.econbiz.de/10012199110

The upside of showrooming : how online information creates positive spill-over for the brick-and-mortar retailer

Spaid, Brian I.; O'Neill, Bonnie S.; Ow, Terence T. - In: Journal of organizational computing and electronic commerce 29 (2019) 4, pp. 294-315

Persistent link: https://www.econbiz.de/10012203525

Determining the relationships between price and online reputation in lodgings

Rodríguez-Díaz, Manuel; Rodríguez-Voltes, Crina Isabel; … - In: Administrative Sciences : open access journal 9 (2019) 3/53, pp. 1-27

Currently, lodgings' competitiveness depends on pricing, based on the online reputation measured by quantitative scales of variables. The purpose of this article is to analyze the different prices set by lodgings by season in relation to the variables that measure their online reputation. This...

Persistent link: https://www.econbiz.de/10012146141

The effects of consumer experience and disconfirmation on the timing of online review : field evidence from the restaurant business

Li, Hengyun; Xie, Karen L.; Zhang, Zili - In: International journal of hospitality management 84 (2020), pp. 1-11

Persistent link: https://www.econbiz.de/10012146212

A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics

Dayal, Smita; Palsapure, Deelip - In: International journal of business and globalisation : IJBG 24 (2020) 2, pp. 240-255

Persistent link: https://www.econbiz.de/10012168699

Crowd sourcing and e-commerce : Chinese online reviews

Sukaini, Ali Khalaf Mohammed Al; Zhang, Jing - In: Inventi impact: international trade (2017) 1, pp. 14-23

Persistent link: https://www.econbiz.de/10011689036

Following the breadcrumbs : an analysis of online product review characteristics by online shoppers

Muralidharan, Sidharth; Yoon, Hye Jin; Sung, Yongjun; … - In: Journal of marketing communications 23 (2017) 2, pp. 113-134

Persistent link: https://www.econbiz.de/10011706451