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Customer expectations of unattended grocery delivery services : mapping forms and determinants

Olsson, John; Osman, Mary Catherine; Hellström, Daniel; … - In: International journal of retail and distribution management 50 (2022) 13, pp. 1-16

Persistent link: https://www.econbiz.de/10013552634

The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters

Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430

Persistent link: https://www.econbiz.de/10014291940

Would compensation be necessary? : the importance of service recovery strategy in e-retail delivery problems

Yunus, Erlinda Nusron - In: The international journal of productivity and … 72 (2023) 5, pp. 1286-1303

Persistent link: https://www.econbiz.de/10014307857

Neurophysiological responses to robot-human interactions in retail stores

Rancati, Gaia; Maggioni, Isabella - In: The journal of services marketing 37 (2023) 3, pp. 261-275

Persistent link: https://www.econbiz.de/10014228964

The multichannel customer’s service experience : building satisfaction and trust

Fernández-Sabiote, Estela; Román, Sergio - In: Service business 10 (2016) 2, pp. 423-445

Persistent link: https://www.econbiz.de/10011722327

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963