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Exploring the influence of service employees' characteristics on their willingness to work with service robots
Tu, Yangjun; Liu, Wei; Yang, Zhi - In: Journal of service management 34 (2023) 5, pp. 1038-1063
Persistent link: https://www.econbiz.de/10014456534
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Customer incivility and employee outcomes in the new service marketplace
Hwang, Hansol; Hur, Won-Moo; Shin, Yuhyung; Kim, Young-Jin - In: The journal of services marketing 36 (2022) 4, pp. 612-625
Persistent link: https://www.econbiz.de/10013407575
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The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma; Becker-Özcamlica, Hürrem - In: The journal of services marketing 36 (2022) 8, pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
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How does the anthropomorphism of service robots impact employees' role service behavior in the workplace?
Yang, Yihao; Chi, Ming; Bi, Xinhua; Xu, Yongshun - In: International journal of hospitality management 122 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015072224
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Psychological empowerment and service culture : fostering sustainable service behavior in the banking sector
Sathyamoorthi, Vairamani; Ahamed, Sikkander Basheer Inayath - In: Corporate Practices: Policies, Methodologies, and …, (pp. 963-984). 2024
Persistent link: https://www.econbiz.de/10014575123
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Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho; Yoo, Jay Jaewon - In: Service business 11 (2017) 1, pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
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Authentic leadership and behavioral integrity as drivers of follower commitment and performance
Leroy, Hannes; Palanski, Michael E.; Simons, Tony - In: Journal of business ethics : JOBE 107 (2012) 3, pp. 255-264
Persistent link: https://www.econbiz.de/10009553563
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The link between perceived human resource management practices, engagement and employee behaviour : a moderated mediation model
Alfes, Kerstin; Shantz, A. D.; Bailey, Catherine; … - In: The international journal of human resource management 24 (2013) 2, pp. 330-351
Persistent link: https://www.econbiz.de/10009687759
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Post-merger influences of human resource practices and organizational leadership on employee perceptions and extra-role behaviors
Buiter, Juliette E. M.; Harris, Christopher M. - In: SAM advanced management journal : amj 78 (2013) 4, pp. 14-22
Persistent link: https://www.econbiz.de/10010340543
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Leader-member exchange and frontline employees' innovative behaviors : the roles of employee happiness and service climate
Bani-Melhem, Shaker; Al-Hawari, Mohd Ahmad; Quratulain, … - In: The international journal of productivity and … 71 (2022) 2, pp. 540-557
Persistent link: https://www.econbiz.de/10012887628