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Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
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Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry
Shahin, Arash; Shahiverdi, Somayeh Mohammadi - In: Benchmarking : an international journal ; BIJ 22 (2015) 5, pp. 857-873
Persistent link: https://www.econbiz.de/10011401430
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Escalation of loyalty and the decreasing impact of perceived value and satisfaction over time
Lin, Chien-hsin; Kuo, Beryl Zi-lin - In: Journal of electronic commerce research : JECR 14 (2013) 4, pp. 348-362
Persistent link: https://www.econbiz.de/10010232543
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Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A. - In: International journal of electronic customer … 13 (2021) 1, pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
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The impact of value co-creation on satisfaction and loyalty : the moderating effect of price fairness : empirical study of automobile customers in Ghana
Opata, Christian Narh; Xiao, Wen; Nusenu, Angela Abena; … - In: Total quality management & business excellence 32 (2021) 11, pp. 1167-1181
Persistent link: https://www.econbiz.de/10012607232
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Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh; Zolfagharian, Mohammadali; Iyer, Pramod - In: Journal of strategic marketing 29 (2021) 8, pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
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Consumers' perceived value of sport team games : a multidimensional approach
Kunkel, Thilo; Doyle, Jason Patrick; Berlin, Alexander - In: Journal of sport management : the official journal of … 31 (2017) 1, pp. 80-95
Persistent link: https://www.econbiz.de/10011669268
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Does the value manufacturers (brands) create translate into enhanced reputation? : a multi-sector examination of the value-satisfaction-loyalty-reputation chain
Tournois, Laurent - In: Journal of retailing and consumer services 26 (2015), pp. 83-96
Persistent link: https://www.econbiz.de/10011347839
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Examining relationships among food's perceived value, well-being, and tourists' loyalty
Liu, Shaopeng; Li, Shiying; Chen, Yuqing; Zheng, Tianxiang - In: Journal of vacation marketing 29 (2023) 2, pp. 161-174
Persistent link: https://www.econbiz.de/10014246964
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Creating value for clients using a holistic approach in banking marketing
Guzovski, Marina; Smoljić, Mirko; Martinčević, Ivana - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 8 (2022) 1, pp. 80-90
choosing a bank, the extent to which branches and digital services are used, which affects customer satisfaction, loyalty, and …
Persistent link: https://www.econbiz.de/10014308270