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The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung; Mengüç, Bülent; Fisher, Michelle; … - In: Journal of retailing and consumer services 18 (2011) 6, pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
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The effect of culture and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika; Han, Jie Hui - In: Australasian marketing journal 21 (2013) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
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The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction
Keh, Hean Tat; Ren, Run; Hill, Sally Rao; Li, Xuan - In: Psychology & marketing 30 (2013) 3, pp. 211-226
Persistent link: https://www.econbiz.de/10009728509
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Service worker appearance and the retail service encounter : the influence of gender and age
Foster, Carley; Resnick, Sheilagh - In: The service industries journal 33 (2013) 2, pp. 236-247
Persistent link: https://www.econbiz.de/10009702909
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Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus - In: Psychology & marketing 33 (2016) 6, pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
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Deviant employees and dreadful service encounters : customer tales of discord and distrust
Patterson, Anthony; Baron, Steve - In: The journal of services marketing 24 (2010) 6, pp. 438-445
Persistent link: https://www.econbiz.de/10008749366
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Effects of retail employees' behaviours on customers' service evaluation
Jayawardhena, Chanaka; Farrell, Andrew M. - In: International journal of retail & distribution management 39 (2011) 3, pp. 203-217
Persistent link: https://www.econbiz.de/10009012305
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Mining purchasing decision rules from service encounter data of retail chain stores
Lin, Fu-ren; Po, Rung-wei; Orellan, Claudia Valeria Cruz - In: Information systems and e-business management : ISeB 9 (2011) 2, pp. 193-221
Persistent link: https://www.econbiz.de/10009129713
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Rapport-building behaviors used by retail employees
Gremler, Dwayne D.; Gwinner, Kevin P. - In: Journal of retailing 84 (2008) 3, pp. 308-324
Persistent link: https://www.econbiz.de/10003782192
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The role of delight in driving repurchase intentions
Meyer, Tracy; Barnes, Donald C.; Friend, Scott B. - In: The journal of personal selling & sales management : JPSSM 37 (2017) 1, pp. 61-71
Persistent link: https://www.econbiz.de/10011690136