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67
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64
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60
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58
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57
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55
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53
Proto, Eugenio
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48
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46
Gil Saura, Irene
45
Headey, Bruce
45
Rajagopal
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Rudolph, Thomas
45
Binder, Martin
44
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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European journal of operational research : EJOR
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of the Academy of Marketing Science
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International journal of contemporary hospitality management
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European Journal of Marketing
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Cogent business & management
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Psychology & marketing
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Asia Pacific journal of marketing and logistics
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61
The drivers and moderators for dishonest behavior in the service sector
Jaakson, Krista
;
Masso, Jaan
;
Vadi, Maaja
- In:
(Dis)honesty in management : manifestations and consequences
,
(pp. 169-193)
.
2013
Persistent link: https://www.econbiz.de/10009776262
Saved in:
62
Creating value in retail buyer-vendor relationships : a service-centered model
Hartmann, Evi
;
Herb, Stefan
- In:
Industrial marketing management : the international …
44
(
2015
),
pp. 166-179
Persistent link: https://www.econbiz.de/10010481953
Saved in:
63
Emotional and altruistic values as drivers for a loyalty-based segementation in retailing : an approach to postrecession Spanish apparel consumers
Gallarza-Granizo, Martina G.
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 200-217
Persistent link: https://www.econbiz.de/10011633633
Saved in:
64
Experiential value : a review and future research directions
Varshneya, Geetika
;
Das, Gopal
;
Khare, Arpita
- In:
Marketing intelligence & planning
35
(
2017
)
3
,
pp. 339-357
Persistent link: https://www.econbiz.de/10011706981
Saved in:
65
Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi
;
Sit, Kokho
;
Ekinci, Yuksel
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
Saved in:
66
Are
salespeople
born or made? : biology, personality, and the carrer
satisfaction
of
salespeople
Loveland, James M.
;
Lounsbury, John W.
;
Park, Soo-Hee
; …
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 233-240
Persistent link: https://www.econbiz.de/10010531993
Saved in:
67
Influence of corporate social responsibility as perceived by
salespeople
on their ethical behaviour, attitudes and their turnover intentions
Bourdeau, Baptiste
;
Graf, Raoul
;
Turcotte, Marie-France
- In:
Journal of business & economics research
11
(
2013
)
8
,
pp. 353-366
Persistent link: https://www.econbiz.de/10009792998
Saved in:
68
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
69
Explicating customer orientation's influence on frontline employee
satisfaction
Briggs, Elten
;
Jaramillo, Fernando
;
Noboa, Fabrizio
- In:
The service industries journal
35
(
2015
)
3
,
pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
Saved in:
70
Does the hierarchical position of the buyer make a difference? : the influence of perceived adaptive selling on customer
satisfaction
and loyalty in a business-to-business context
Román, Sergio
;
Martín, Pedro Juan
- In:
The journal of business & industrial marketing
29
(
2014
)
5
,
pp. 364-373
Persistent link: https://www.econbiz.de/10010393925
Saved in:
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