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The drivers and moderators for dishonest behavior in the service sector
Jaakson, Krista; Masso, Jaan; Vadi, Maaja - In: (Dis)honesty in management : manifestations and consequences, (pp. 169-193). 2013
Persistent link: https://www.econbiz.de/10009776262
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Creating value in retail buyer-vendor relationships : a service-centered model
Hartmann, Evi; Herb, Stefan - In: Industrial marketing management : the international … 44 (2015), pp. 166-179
Persistent link: https://www.econbiz.de/10010481953
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Emotional and altruistic values as drivers for a loyalty-based segementation in retailing : an approach to postrecession Spanish apparel consumers
Gallarza-Granizo, Martina G.; Gil Saura, Irene; … - In: Journal of relationship marketing : innovations & … 15 (2016) 3, pp. 200-217
Persistent link: https://www.econbiz.de/10011633633
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Experiential value : a review and future research directions
Varshneya, Geetika; Das, Gopal; Khare, Arpita - In: Marketing intelligence & planning 35 (2017) 3, pp. 339-357
Persistent link: https://www.econbiz.de/10011706981
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Customer definitions of moral value for retail brands : a qualitative understanding
Wei, Yunyi; Sit, Kokho; Ekinci, Yuksel - In: Journal of retailing and consumer services 77 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014462367
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Are salespeople born or made? : biology, personality, and the carrer satisfaction of salespeople
Loveland, James M.; Lounsbury, John W.; Park, Soo-Hee; … - In: The journal of business & industrial marketing 30 (2015) 2, pp. 233-240
Persistent link: https://www.econbiz.de/10010531993
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Influence of corporate social responsibility as perceived by salespeople on their ethical behaviour, attitudes and their turnover intentions
Bourdeau, Baptiste; Graf, Raoul; Turcotte, Marie-France - In: Journal of business & economics research 11 (2013) 8, pp. 353-366
Persistent link: https://www.econbiz.de/10009792998
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Does the hierarchical position of the buyer make a difference? : the influence of perceived adaptive selling on customer satisfaction and loyalty in a business-to-business context
Román, Sergio; Martín, Pedro Juan - In: The journal of business & industrial marketing 29 (2014) 5, pp. 364-373
Persistent link: https://www.econbiz.de/10010393925